US Commercial Renewals Manager - 1444593

The application window is expected to close on: 07/24/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This role resides in the Customer Experience organization, one of our fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

If you are looking for direct involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

Accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition.

• You'll build an understanding of Customer and Partners procurement processes
• Gain knowledge of Cisco's technology and what differentiates our products from competitors.
• Monitor quote creation progress to mitigate contract closure risks
• Conduct process management and financial assessments to support renewals process
• you love executing win-back strategies for inactive customers

• BA/BS (or equivalent) and 4+ years of proven experience in Executing renewal contracts for software and services
• Previous sales experience
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
• You have expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• You can implement policies for forecasting, data quality and accuracy
• Experience with CRM tools i.e. SFDC

• Strong negotiation and communication skills
• Proven track record of meeting or exceeding sales targets and quotas
• Ability to analyze data and financial reports to propose, identify and upsell renewals
• Familiarity with recurring revenue renewal cycles
• Strong analytical skills to assess customer needs and propose effective solutions
• Exceptional organizational skills with the ability to manage multiple accounts and deadlines
• Detail-oriented with strong follow-up practices
• Ability to work in a fast paced, dynamic environment

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.