New

Centralized Support Specialist I

TEKsystems
$19.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Jul 20, 2025
Job Title: Centralized Support Specialist I Job Description The role involves being an inbound healthcare contact center representative, managing phone and message inquiries from patients and those involved in their care as they navigate a complex healthcare system. The role includes handling needs tied to insurance, billing inquiries, and appointment management. You should be comfortable with all aspects of healthcare including medical records, authorizations, referrals, and coordinating care among members' care partners such as pharmacies, testing laboratories, specialists, and insurance providers. Responsibilities * Collaborate with providers and other operations team members to complete urgent tasks. * Use impeccable C-I-CARE in all patient interactions to ensure a positive virtual experience. * Utilize technology suite including Slack, Google Suite, Zoom, and Electronic Medical Record System 1Life to interact with team members and patients. * Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests. Essential Skills * Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience. * Or 2 years of high-touch, patient-facing healthcare service roles. * Strong written and verbal communication skills, including impeccable phone manner. * Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems. Additional Skills & Qualifications * Experience in scheduling appointments, patient registration, patient access. * Knowledge of medical terminology, medical billing, medical claims, insurance verification, EOB, ERB, and prior authorization. Why Work Here? Enjoy a competitive benefits package including paid sabbatical, employee assistance program, medical, dental, and vision plans, free memberships, pre-tax commuter benefits, PTO cash outs, life and disability insurance, and 401K match. Experience a supportive work environment at a brand new location in Tempe, with opportunities for growth and development. Work Environment The role requires handling high-volume inbound calls and tasks between calls with a focus on customer service and HIPAA compliance. The job is 100% in-office, with a fast-paced classroom-style training requiring 100% attendance for the first five weeks. The position operates 24x7 with shift availability between 6am-6pm. Employees must be available for at least one weekend day, and shift differentials apply for specified hours. Training hours are Monday to Friday, 8:00am - 5:00pm. Job Type & Location This is a Contract to Hire position based out of Tempe, Arizona. Pay and Benefits The pay range for this position is $19.25 - $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.