WFPA Operations Support - Manager (Workforce Planning)

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

We're looking for a highly motivated and experienced Manager, Workforce Planning & Analysis (WP&A) Operations Support to join our team. In this critical role, you'll be instrumental in enhancing the productivity and efficiency of our sales organization, directly contributing to their ability to achieve excellence.

You'll lead the charge on key initiatives, acting as a central figure in driving operational improvements within our Workforce Planning function. This is an exciting opportunity for a proactive leader who thrives in a dynamic environment and is passionate about optimizing processes and empowering sales teams.

Responsibilities:

• Project Management & Execution: Strategically plan, manage, and execute complex projects focused on improving the productivity and efficiency of our Sales teams. This includes defining project scopes, setting timelines, allocating resources, and ensuring successful project delivery.

• Performance Optimization: Developing and implementing data-driven strategies to enhance operational performance and streamline workflows within the Sales organization. You'll identify areas for improvement and propose innovative solutions.

• Reporting & Analysis: Generating, analyzing, and interpreting comprehensive reports on key performance indicators (KPIs) related to sales productivity and efficiency. You'll translate data into actionable insights and present findings to leadership.

• Stakeholder Management: Serving as the primary point of contact for Workforce Planning inquiries and escalations from the field, providing timely and effective resolutions. You'll build strong relationships with Sales leadership and other internal stakeholders.

• Cross-Functional Collaboration: Partnering closely with various cross-functional teams, including Sales Operations, HR, IT, and Finance, to ensure alignment and successful implementation of initiatives.

• Enterprise UKG Pro Expert: Acting as the enterprise-wide subject matter expert and primary point of contact for all matters related to UKG Pro (formerly UltiPro) within Workforce Planning, ensuring optimal utilization and troubleshooting any issues.

• Process Improvement: Continuously identifying opportunities to refine existing processes, implement best practices, and drive continuous improvement within the WP&A function.

In this role, you'll have a defined work location that includes work from home and assigned office days (VCG in office days are Tuesday, Wednesday and Thursday)

You will need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Advanced knowledge and experience with Microsoft Office and G-Suite.

• Strong Communication and Presentation Skills.

• Strong Analytical Skills.

• Project and Program management, leadership and strategic planning.

• Cross-functional team management.

• Serve as Subject Matter Expert and primary Point of Contact for Leadership.

• Own end to end execution (Conception through Implementation).

• Interpret and analyze data to identify risks and opportunities and take appropriate action.

• Demonstrated ability to influence different stakeholders.

Even better if you have one or more of the following:

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.