On-site Computing Specialist

Monday - Friday, 8:00 AM - 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

OASIS (Office of Arts and Sciences Information Services) provides information technology support for the College of Arts and Sciences at UNC-Chapel Hill. The OASIS Computing Specialists ( OCS) team delivers desktop and endpoint support across departments, helping faculty, staff, and graduate students meet academic, administrative, and research goals. The unit values technical proficiency, professionalism, and collaborative problem-solving, with an emphasis on strong customer relationships and service excellence.

The On-site Computing Specialist will provide direct, hands-on desktop support for faculty, staff, and graduate students for the Departments within the College of Arts and Sciences at UNC-Chapel Hill. This temporary position is responsible for supporting Windows, macOS, and mobile device environments, along with Microsoft Office 365 applications. The specialist will serve as a front-line technical resource, offering exceptional customer service while diagnosing and resolving hardware, software, and network-related issues. The successful candidate will work closely with members of the Office of Arts and Sciences Information Services ( OASIS) Computing Specialists ( OCS) team and contribute to maintaining a reliable, secure, and user-friendly computing environment.

- Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a
- Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
- Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.

Demonstrated experience providing technical support in a desktop computing environment. Proficiency with Windows, macOS, and mobile operating systems. Working knowledge of Microsoft Office 365 suite, including Teams, Outlook, Word, Excel, and OneDrive. Familiarity with basic networking concepts and troubleshooting (e.g., IP addressing, DNS, connectivity issues). Experience with Active Directory (e.g., user account management, group policy basics). Use of IT ticketing systems to manage support requests and document solutions. Excellent communication skills and a customer-focused approach. Ability to work independently and collaboratively in a fast-paced, academic environment.

Prior experience supporting users in a higher education setting. Familiarity with UNC-Chapel Hill's IT infrastructure, policies, applications and support models. Experience with software and operating system deployment and endpoint security practices. Understanding of remote support tools (e.g., Bomgar, Remote Desktop, etc.).

Ability to move up to 40 lbs. with or without reasonable accommodation.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.