GTM Operations Manager - Partner Sales Systems and Process

Where Data Does More. Join the Snowflake team.

There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

Snowflake's Sales Operations organization is actively seeking a GTM Operations Manager to join our Partner Systems and Process team. In this role you will be responsible for managing projects to create efficient sales processes that are enabled by partner motions, and identify opportunities to help scale the business. This includes working with Sales, Operations, Partner Strategy & Programs, and other cross-functional teams to build or improve workflows, implement new tools, and drive sales and operational productivity, while ensuring compliance.

You will collaborate with Snowflake's operational and functional leaders to evaluate, scope and prioritize Partner systems, process and tools initiatives. You will identify the operational challenges and capabilities needed to execute. You will be responsible for framing the problems, setting the strategies, and organizing cross functional teams to successfully build new capabilities. In this role you will have a significant opportunity to impact the growth, direction and future of Snowflake.

As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver's seat of complex, cross functional projects and have a deep understanding across the sales systems and tools that support go-to-market teams-including Salesforce CRM, PRM, and other connected applications (i.e. Snowflake, Workday, Crossbeam, Cloud Partner portals and marketplaces, etc.).

• Identify opportunities and provide recommendations to improve and automate Partner systems and processes, inclusive of channel interactions across the customer lifecycle, enabling Partner engagement with Snowflake Sales, and ensuring the technology stack is built for a channel first approach.

• Work closely with business partners to develop clear requirements, MVP, business justification, and business outcomes to help assess risks and determine buy vs. build opportunities.

• Drive roadmap development and alignment, ensuring success metric identification and evaluation.

• Work with cross-functional teams like Partner Strategy & Programs, Field & Partner Operations, to prioritize new feature requests based on their impact to the business and field.

• Act as liaison between operations and IT to vet and translate business objectives and needs into systems & tool requirements.

• Partner closely with the IT Team to ensure projects are scoped, implemented and delivered under committed timelines.

• Create and maintain key documentation such as BRDs, process flows, use cases, test cases, and enablement.

• Champion and build out internal workflows and processes to drive efficiency and improvements (i.e. business & IT or Finance engagements)

• Act as subject matter expert for sales & partner systems, data, and processes

• Monitor industry trends to ensure Snowflake's sales & partner systems and tools are current with industry standards and best practices

• Minimum 8 years total professional experience with 5+ years working with Sales/Partner operations, Sales/Partner systems, process, and tools.

• Expertise in Salesforce CRM, PRM, Cloud Portals (i.e. ACE, Suger.io, tackle.io) and connected applications with hands-on experience implementing solutions and system integrations.

• Experience reviewing and procuring tools to support business needs, Partner specific technology a plus.

• Experienced in SFDC release management and deployment activities

• Ability to translate business objectives and requirements to an agile development team

• Ability to gather and use data to inform decision making and tracking success. Must work effectively in an unstructured environment requiring new perspectives and creative approaches.

• Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills

• Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders

• Understanding of core business processes in a B2B technology environment; sales, partnerships, marketing, product development, customer support, professional services

• Undergraduate degree required, MBA a plus

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $154,000 - $215,200.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.