Director of Product Management - Sales Productivity & AI Agents

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Organization Overview:

Digital Enterprise Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. DET's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.

We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

This is an office-flexible role for xxx (AMER). In office expectations are 10 days a quarter to support customers and/or collaborate with their teams.

Role Overview:

We're looking for a strategic and execution-driven Director of Product Management with deep Salesforce expertise (Sales Cloud, Agentforce Platform, AI) to lead the agentic vision and delivery of intelligent AI agents that power our world-class Sales organization.

As Customer Zero, you'll define the product strategy, roadmap, and execution plan for scalable, secure, and high-impact AI-powered agent experiences across our internal Sales teams. Your work will directly enhance seller productivity and transform how we use Salesforce's platform to drive innovation from within. You will lead a global team of Product Managers focused on AI agents and automation platform capabilities, while fostering a culture of excellence, innovation, and cross-cloud collaboration.

Key Responsibilities:

• Product Strategy & Vision: Define and drive the strategic direction for AI agents supporting our global Sales teams, optimizing for usability, trust, and business value.

• AI Agent Development: Collaborate cross-functionally with Sales, Engineering, Design, and Data teams to define and execute the roadmap for AI agents in Salesforce & Slack as the primary interface for deployment.

• Data & Content Framework: Shape the data and content strategy that fuels agent intelligence and decision-making.

• Team Leadership: Lead and mentor a high-performing, global team of PMs. Create alignment, enable growth, and drive product excellence.

• AI Evangelism & Innovation: Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.

• Cross-functional Collaboration: Drive alignment with internal stakeholders across sales, engineering, and platform teams to deliver business outcomes.

Qualifications:

• 10+ years of product management experience, with deep Salesforce implementation expertise (CRM, Sales Cloud, Platform, Data Cloud, Slack)

• Proven understanding of AI, Copilots, and agent-based architectures

• Strong experience building Sales productivity and automation solutions (Lead, Opportunity, Account Management)

• Clear, compelling communicator with experience in executive-level presentations and cross-functional influence

• Deep knowledge of Lead-to-Cash and Sales GTM processes

• Experience applying the Jobs To Be Done (JTBD) framework in enterprise product development

• Track record of thriving in fast-paced, dynamic environments

• Strong collaboration and team-building capabilities across global and virtual teams

Preferred Qualifications:

• Salesforce certifications: Agentforce Specialist, Administrator, Sales Cloud Consultant, Service Cloud, Slack Admin

• Deep knowledge of Salesforce architecture, principles, and best practices

• Familiarity with emerging trends in Autonomous AI Agents and their impact on enterprise workflows

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.