Customer Support Specialist

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay: $17.20/hour

Schedule:

Training:

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 4:30 PM

Post-Training (Flexible Schedule):

• Monday - Thursday: 8:00 AM - 9:00 PM
• Friday: 8:00 AM - 7:00 PM
• Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.

Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

Responsibilities:

• Contact debtors regarding delinquent accounts and payment options
• Make inbound and outbound collection calls
• Skip-trace to locate debtor contact and employment information
• Negotiate payments, arrangements, or escalate complex cases
• Document all interactions and follow scripts verbatim
• Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
• Comply with federal/state regulations and internal policies
• Other duties as assigned based on the line of business

Qualifications:

• High school diploma or GED required
• Minimum 1 year of collections experience
• Strong reading, typing, and communication skills
• Familiarity with modern office procedures and computer systems
• Excellent attention to detail and organizational abilities
• Ability to follow procedures and work independently

Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

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