Senior Analyst, Data & Analytics

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Senior Analyst, Data & Analytics professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis - requiring a mix of market analysis, sales analytics, and business operational support.

This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Global Renewals & Success Plan Sales team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Success Plans. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation and regular review of key performance metrics.

The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.

We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. This role requires someone who can navigate both high-level strategic planning and intricate operational details, ensuring that all efforts contribute to the success of our organization.

Responsibilities:

* Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs
* Proactively identify trends, risks, and opportunities in the business to influence and set market/account strategy
* Understand the underlying data architecture supporting the Renewals and Success Plan Sales business, and how to use it to report on business performance and forecast results
* Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics
* Develop Business Intelligence (BI) dashboards for use by global leaders and field teams in the Renewals and Success Plan Sales group
* Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts

Desired Skills/Experience:

* 4+ years of experience in sales analytics, business intelligence, or a related field.
* Self-starter and a high degree of motivation to go above and beyond the task at hand
* Bachelor's degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus
* Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus
* Valuable work experience focused on quantitative analysis, Excel, and logical reasoning
* Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement
* Familiarity with CRM and data management
* Strong communication skills; both written and verbal
* Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus
* Strong situational analysis, negotiation, and decision-making abilities.
* Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.