Manager, Payer Billing

Position Summary

The Payer Billing Manager leads the end-to-end billing cycle for the Payer business line, ensuring accurate invoicing, compliance with pricing contracts, and strong collaboration with cross-functional teams. This role partners closely with Finance, Revenue Operations, Sales, Legal, and Executive Leadership to drive billing accuracy, cash flow efficiency, and a high-quality client experience. The Manager will provide operational leadership, support ongoing process improvement, and offer informal mentorship to billing specialists.

Key Responsibilities

• Manage and execute all aspects of monthly client billing for payer-related accounts

• Research and apply contract and legal pricing terms, ensuring accuracy in billing logic and documentation

• Maintain and update the master billing file and related documentation for audit readiness and consistency

• Oversee revenue recognition activities in coordination with Finance and Accounting

• Work closely with Accounting to reconcile billing data to the general ledger and resolve discrepancies

• Conduct regular data analysis and monthly billing reviews to identify trends, errors, or process gaps

• Collaborate cross-functionally with Sales, Legal, Field Operations, and others to resolve pricing and billing inquiries

• Serve as the primary point of contact for payer-related billing questions and escalate complex issues as needed

• Partner with Senior Executives and Business Unit Leaders to align billing strategy with broader business goals

• Support company integrations and acquisitions, with a focus on transitioning billing processes and aligning pricing structures

• Identify and resolve non-standard billing issues, coordinating solutions across departments

• Perform analytical procedures to detect and prevent billing errors or inconsistencies

• Provide constructive feedback and guidance to billing team members; support training efforts for new and existing associates

• Participate in and lead billing process improvement initiatives to enhance efficiency and accuracy

• Perform other duties and projects as assigned

Qualifications

Education:

• Associate's degree required; Bachelor's degree preferred or equivalent work experience

Experience:

• 3-5 years of billing experience, preferably in a healthcare or payer-focused environment

• Experience with contracts, pricing structures, or revenue-related processes

• Demonstrated collaboration with cross-functional teams (e.g., Finance, Legal, Sales)

• Leadership experience (formal or informal) is a strong plus

Skills & Abilities:

• High attention to detail and strong organizational skills

• Proficient in Microsoft Excel (pivot tables, v-lookups, data validation, etc.)

• Familiarity with billing or accounting systems (Lawson preferred)

• Strong written and verbal communication skills

• Ability to manage multiple priorities independently in a deadline-driven environment

• Comfortable interpreting contracts and applying complex pricing

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  • Analytical mindset with the ability to identify and resolve billing problems proactively