Veterans Services Officer Supervisor, DMVA

Are you dedicated to improving the lives of veterans and their families? Do you want make a lasting difference by overseeing the delivery of essential veterans' benefits and services? The Department of Military and Veterans Affairs (DMVA), Lickdale Veterans' Outreach Center in Jonestown is seeking a passionate and skilled Veterans Services Officer Supervisor. If you want a fantastic opportunity to utilize your knowledge to advocate for those who have served and gain new expertise, then this is the job for you!

Watch this video to see how you can make a difference for Pennsylvania's veterans by working for the Department of Military and Veterans Affairs. Come join the DMVA team!

As a Veterans Services Officer Supervisor in the Division of State Veterans' Benefits and Services, you will oversee a team that administers the Commonwealth's state veterans' benefit programs. You will offer managerial support, leadership, and guidance to the veterans services officers (VSOs) and veterans services specialists (VSSs) who manage the benefit programs, and you will be responsible to DMVA leadership for the fair and efficient management of the programs and staff. You will also promote and ensure compliance with established standards, policies, and regulations governing the benefit programs as well as DMVA workforce. In addition, as an accredited VSO, you will be expected to represent veterans and their survivors in federal claims for veteran benefits through outreach, intake, counseling and advocacy. This role requires managerial and leadership skills, analytical skills, and effective communication to review relevant veterans' benefits program data and provide financial performance reports to DMVA leadership, State Veterans' Commission, and members of the General Assembly. In addition, you will play an active role assisting with crucial reintegration efforts as veterans transition back into civilian life.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. You may be required to work some evenings and weekends.
• Telework: You may have the opportunity to work from home (telework) part-time, 5 days out of 10 days. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Veterans Services Officer, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans' benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training which included one year of analyzing and determining individuals' eligibility and performing advocacy or outreach work for veterans' benefits and services programs.

Special Requirements:

• You must be in possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent.
• All positions in this job are required to possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

Additional Requirements:

• You must pass a favorable NCIC screening and possess one of the following for admittance to the Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
• Supervisory experience
• Experience identifying available or potential resources that can provide veterans with services
• Experience using data to determine benefits eligibility

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.