Description
Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Change Management Specialist for an upcoming opportunity with the Department of Education. This position will be required to work in New York City. This role offers an exciting opportunity to lead high-impact initiatives in a fast-paced, mission-driven environment. As a key member of our team, the Change Management Specialist will be responsible for creating and executing strategies to drive user awareness, engagement, and the adoption of new systems and workflows.
MSG specializes in delivering innovative solutions in program management, training and technical assistance, research and evaluation, marketing and communications, and IT and digital services to a range of federal clients, including extensive experience with the Department of Education, Department of Labor, and Health and Human Services. Join MSG and be part of a collaborative, growth-oriented firm that values excellence and impact.
The Change Management Specialist will guide the organization through the change process by assessing impacts, ensuring readiness, and providing communication, training, and support. This role ensures successful adoption of new processes, systems, or changes by preparing the organization, engaging stakeholders, and addressing any resistance to change.
Key Responsibilities
- Planning and Strategy: Develop and implement change management plans and strategies, assessing the impact of changes on people, processes, and systems. All tools must be able to be differentiated to meet the varying technical aptitudes of all end users.
- Change Impact Assessment: Evaluate the impact of changes on various areas of the organization to understand their effects, and use these findings to prepare a dynamic plan to meet the needs of multiple stakeholders
- Change Readiness: Assess organizational readiness for change and identify areas for improvement to ensure a smooth transition. Use this assessment to support project planning, training, and communications approach to end users and stakeholders.
- Communication: Create and execute communication plans to keep stakeholders informed and engaged throughout the change process. This will require a comprehensive communications project plan and multiple tools to effectively ensure updates are communicated in a timely manner.
- Resistance Management: Identify and address potential resistance to change, developing strategies to mitigate it. Work in partnership with multiple teams to help reduce this resistance to change.
- Training and Development: Design and deliver training programs to equip employees with the necessary skills and knowledge for new processes or systems.
- Change Support: Provide ongoing support to employees and stakeholders throughout the change process, ensuring smooth adoption.
- User Acceptance Testing (UAT): Support the planning and engagement of user acceptance to testing to create a strong introduction to the new tool and ensure swift follow up with users as well as incorporation of feedback into training materials and user guides.
- Stakeholder Management: Engage with leaders, managers, and employees to ensure alignment and buy-in for the change.
- Risk Management: Identify and manage risks associated with the change initiative, adjusting plans as necessary.
- Performance Measurement: Define and measure success metrics to track progress and the effectiveness of change management efforts.
- Process Improvement: Continuously evaluate and improve change management processes and strategies to enhance future initiatives.
Basic Qualifications
- BS or equivalent and 8 + years of applicable experience.
- 3+ years' experience supporting US federal agency projects (preferable with Department of Education)
- 5+ years' experience working in a Scaled Agile (SAFe) Framework.
- 6+ years of experience in change management or related field.
- 6+ years of experience with change management tools and methodologies.
- 5+ years of experience involving organizational change, training, or project implementation.
- 6+ years of experience creating and executing change management plans (communication, training, stakeholder engagement).
- Proficiency with Microsoft Office (Word, Visio, Excel, Project, SmartSheet, Google Suite).
- Detail-oriented with a focus on process and quality.
- Strong analytical, problem-solving, organizational, and risk management skills.
- Experience writing requirements and ensuring traceability throughout a project.
- Excellent verbal and written communication, training, and stakeholder management skills.
- Legal Authorization to work in the U.S. DOE requires fingerprinting.
Work Schedule
- Work is expected to be performed Monday through Friday. On occasion, resources may be asked to perform some tasks during non-regular business hours, weekends, or holidays based upon project priorities. Work may be performed onsite or virtually dependent upon project requirements.
- Resources are expected to work 35 hours per week, 7 hours per day.
- SUPPORT HOURS - When feasible, work will be performed during administrative business hours (7:00 AM to 5:00 PM). Unless explicitly requested by the DOE, resources will not perform services over the weekend or during public holidays.
Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.
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Manhattan Strategy Group
Jul 24, 2025