Team Lead, Operations (Telematics)

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Team Lead, Operations (Telematics) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• A strong mentor and communicator with the ability to guide a team and drive collaboration?
• A strategic problem-solver with hands-on experience in case management, client service, and operational efficiency?

As the Team Lead, Operations (Telematics), reporting to the Telematics Client Success Manager, you will be responsible for guiding a team of specialists and external resources to ensure efficient case management, high-quality client support, and operational excellence. This role focuses on improving client retention, implementing process enhancements, and driving team collaboration across internal and external stakeholders.

A Day in the Life

Team Leadership & Support

• Provide guidance and mentorship to a team of Operations Specialists and external resources
• Act as the liaison between external resources and internal stakeholders to ensure quality SOP completion and address open issues
• Monitor case metrics, resolve Service Cloud cases, and enhance team efficiency through workflow improvements
• Drive internal projects based on team and client feedback

Client Experience & Retention

• Oversee the transition of support responsibilities for strategic clients to the operations team
• Foster strong relationships with internal stakeholders and clients, supporting high-impact orders and issue resolution
• Support successful client implementations and contribute to process and documentation improvements

Management Support

• Collaborate with the Product Manager on the rollout of new processes and team adoption
• Identify trends and improvement opportunities; provide coaching and support to enhance team development

Requirements

• BS or BA in Business or a related field preferred; equivalent experience will be considered
• 5-7 years of relevant experience in customer service or operational case management, preferably in a B2B environment
• Strong client advocacy and follow-through mindset
• Excellent communication and interpersonal skills
• Proficiency with MS Office Suite (Word, Excel, PowerPoint)
• Proven ability to lead through influence, analyze data, and drive team collaboration and efficiency
• Experience managing multiple tasks in a fast-paced, dynamic environment

The hiring base salary range for this position is $51,600-$71,000 annually. Actual compensation within this range will depend on the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

Know Your Rights: Workplace discrimination is illegal