Genesis10 is currently seeking a Lock Box Specialist with our client located in Cincinnati, OH. This is an on-site 3- month contract position.
Compensation: $18.00 /hour W2 based on experience.
Responsibilities:
- Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
- Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
- May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
- This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
- Performs basic routine tasks assigned by the manager with little autonomy. May provides service in relation to routine billing inquiries, service requests, suggestions, and complaints from customers.
- Completes work by following a clear defined procedure
- Other duties as assigned
Requirements:
- 0-1 years of experience with working knowledge of the business or general office skills
- High School Diploma or GED equivalent. College degree preferred
- Works well with others in a fully developed work team environment
- Open-minded and adaptable to new ideas in a changing environment
- Excellent customer service skills
- Proven excellent verbal/written communication and interpersonal skills
- Good judgment and decision-making ability
- Ability to work under pressure and meet deadlines
- Analytical, research and problem resolution skills
- Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
- Comfortable navigating multiple computer systems and applications
- Proficient in Microsoft Office applications
- Basic understanding of accounting principles
- Basic knowledge of banking policies, procedures, and government regulations
- Basic understanding of loan documentation
- Proven ability to handle all monetary/ processing functions independently
- Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
- Basic knowledge of banking policies, procedures and governmental regulations
- Ability to perform simple scheduled and non-scheduled maintenance functions
- Proven ability to handle high transaction volumes accurately
- Ability to meet production goals
- Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
- Exceptional attention to detail.
- Excellent customer service skills.
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.