VP of Risk Management

POSITION SUMMARY

The Vice President of Risk Management is responsible for the leadership, innovation, governance, and management necessary to identify, evaluate, monitor, and respond to Verve, a Credit Union's operational, strategic and reputational risk. The VP will lead multiple teams including Compliance, Fraud, Information Security and Audit, ensuring a strategic, proactive and integrated approach to risk management.

The VP will also serve as the Information SecurityOfficer (ISO) overseeing and reporting on the management and mitigation of information security risks across the credit union. This role is critical in shaping a forward-looking risk culture that supports innovation while safeguarding member trust and institutional integrity. The VP will work closely with senior leadership, the Board, and the Enterprise Risk Management Committee to align risk strategies with long-term organizational goals.

POSITION RESPONSIBILITIES

• Provide leadership in alignment with the organizational values strategic plan, displaying a strong focus on servant leadership and fostering a culture of accountability and continuous improvement.
• Navigate conflict and mediate conversations to agreeable and appropriate outcomes with executives, examiners, and other stakeholders.
• Develop and oversee a comprehensive and integrated risk program that operates withing the credit union's risk appetite and regulatory requirement and support the strategic direction of the credit union.
• Ensure the Enterprise Risk Management (ERM) framework is robust, forward-looking, and adaptable to emerging trends.

• Coordinate and participate in the credit union's Enterprise Risk Management Committee.
• Oversee the development and implementation of fraud prevention strategies, leveraging data analytics and cross-functional collaboration to detect and respond to fraud in real time.
• Prepare and bring forward data, knowledge, and analysis to support and execute recommended action ensuring decisions are evidence based and future focused.
• Assess the current state, analyze future risks and opportunities, and make recommendations for responding to risk-related issues in the context of strategic objectives, the regulatory landscape, information security and the broader economy.
• Oversee the integration of risk management practices into business planning and product development to ensure sustainable growth and innovation.
• Responsible for ongoing monitoring, reviewing, and reporting of multiple project risk assessments and risk management process cycles (board policy/policy governance, risk appetite, insurance reviews, in-house risk assessments, vendor risk management, etc.) as well as regulatory exam cycles.
• Provide counsel to business unit leaders on risk management issues and foster and promote a risk aware culture across all levels of the credit union.
• Develop, recommend, and maintain risk management-related vendor relationships that deliver service and products to meet financial institution and member objectives.
• Lead and inspire a high-performing team by cultivating a culture of trust, accountability, and continuous development. Guide team members across all risk functions to deliver impactful solutions that support organizational growth and team member success.
• Manage member complaints filed with the DFI and oversee resolution strategies that protect the credit union's reputation.
• Manage member lawsuits in coordination with legal counsel and ensuring timely responses.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree (B.A.) in finance, business administration, or related field required.
• Eight years of relevant experience, including direct interaction with credit union examiners.
• A combination of education and experience will be considered.

KEY COMPETENCIES

• Comprehensive understanding of risk management principles, including fraud detection, cybersecurity, regulatory compliance, and operational risk.
• Proven ability to lead cross-functional teams, foster a culture of accountability, and mentor future leaders in risk and compliance disciplines.
• Demonstrated expertise in managing complex, multi-stakeholder projects with competing priorities, using agile and traditional methodologies.
• Strong analytical skills with the ability to interpret complex data sets, identify trends, and make informed decisions that are aligned with organizational goals.
• Exceptional written and verbal communication skills, with the ability to present complex risk concepts to senior leadership, the Board, regulators, and the credit union.
• Skilled in leading organizational change initiatives, particularly in response to evolving regulatory landscape and emerging trends.
• Strong interpersonal skills capable of building strong, trusting relationships with business unit managers and leadership to help break down organizational silos, gather meaningful risk and strategy related information, and drive more informed decision-making processes.
• Willingness and ability to ask good questions to gain a better understanding of organizational uncertainties.
• Familiarity with risk management systems, fraud detection tools, and cybersecurity frameworks, ability to evaluate and implement technology solutions.
• Knowledge of credit union regulations, including NCUA, BSA/AML, OFAC and state level compliance requirements.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk much of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member typically utilizes a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The team member may occasionally lift and move up to 30 pounds.

WHAT DO WE OFFER?

BENEFITS

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.