Supervisor, Centralized Administrative Support Unit and Extended Business Office Operations

Make a meaningful impact on UCLA Health's financial operations while leading high-performing teams that support vital revenue cycle functions. As the Supervisor of the Centralized Administrative Support Unit and Extended Business Office (EBO), you will manage administrative staff and external vendor operations that drive billing, collections, and contract account resolution. This is an opportunity to oversee key functions within Patient Business Services, provide direct guidance to both internal and vendor teams, and ensure that systems and processes are running efficiently, accurately, and in alignment with organizational goals.

In this role, you will:

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  Lead daily operations for the Centralized Administrative Unit (CAU) and on-site Extended Business Office (EBO) staff

  
  
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  Manage performance, quality, and productivity reviews, including coaching, evaluations, and disciplinary actions

  
  
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  Oversee vendor output, recovery rates, and invoicing accuracy; audit assigned accounts and drive performance improvements

  
  
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  Coordinate EBO participation in user acceptance testing and system upgrades; escalate and resolve IT issues as needed

  
  
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  Compile and maintain department-wide training resources and oversee onboarding and education sessions

  
  
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  Plan staffing strategies based on workload trends and make recommendations to improve administrative workflows

  
  
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  Monitor budget-related EBO expenses and provide regular performance reporting for internal stakeholders

  
  
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  Foster a service-oriented culture that promotes continuous learning and team development

  
  

Salary Range: $83,800 - $179,400 annually

We're looking for a proactive and organized administrative leader with:

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  A bachelor's degree in a related field and/or equivalent experience or training

  
  
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  At least five years of relevant experience in a healthcare, administrative, or revenue cycle setting

  
  
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  3+ years of supervisory experience preferred

  
  
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  Solid knowledge of budget, fund, and account management, along with personnel management within labor contract and policy frameworks

  
  
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  Experience with Epic Prelude and hospital-based billing applications

  
  
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  Strong communication, critical thinking, and interpersonal skills to lead diverse teams and resolve operational challenges

  
  
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  Familiarity with financial analysis, reporting, payroll, and human resources administration

  
  
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  Proven ability to manage projects, meet deadlines, and adapt to changing priorities

  
  
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  A service-oriented mindset and commitment to continuous improvement