IT Support Specialist

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.

Our Specialist will be responsible for the daily support and maintenance of Ballard Spahr office-based technology, including all conference room, collaboration room and desktop-based communication technologies. The selected individual will provide support for desktop and laptop computers, thin clients and mobile devices as well as support on voice- and video-based applications and services. This position requires daily onsite support.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm's executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As an IT Support Specialist within our Information Technology team your responsibilities include, but are not limited to:

• Manage and support conference room technology that is deployed firm-wide.

• Manage, maintain and support all office-based technology including, but not limited to, desktop-based hardware, mobile devices (Android, Apple) printer and copiers.

• Maintain accurate and up to date records detailing all inventory of assigned hardware equipment in the New York office.

• Issue Resolution - Identify incident specific information for each request for support.

• Coordinate with the Director of Office Administration daily, to ensure Information Technology-related needs within the office are addressed or escalated appropriately. This includes moves, adds, changes and other tasks.

• Issue Investigation - Investigate user issues, involving other organizational groups as needed, and work to timely resolution. Ensure customer satisfaction.

• Resolve, escalate, document and follow-up on user-related outages and incident.

What We're Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.

• Communication: Strong verbal and written communication abilities.

• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently without loss of efficiency or accuracy.

• Independent Judgement: Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions.

Required Experience:

High School Diploma/GED required. Bachelor's degree in a technology-related field of study preferred or a combination of education and related experience. 3-5 years of relevant experience and a thorough understanding of desktop and mobile computer hardware and network technologies. Demonstrated technology skills including software applications. Previous experience working in a law firm or professional services environment. Must be able to work beyond the standard scheduled hours, as needed.

Ballard Spahr offers an excellent benefits package that includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental, and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; and a generous paid time off program. Additional benefits provided are health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program. Time worked in excess of 40 hours per week will be paid at time and one half of the hourly rate. The salary range for this position is from $70,000 - $85,000 depending upon experience.

Ready to Grow with Us?

If you are ready to play a vital role in the Firm's success, we encourage you to apply and be a part of our commitment to excellence.