Endpoint Support Analyst

The Office of the Provost is seeking an Endpoint Support Analyst to deliver consultative and technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position also provides advanced support for desktop, mobile computing, and client/server technology, as well as consulting services involving researching technology solutions for complex issues. For example, it may involve helping university research committees evaluate and implement applications to streamline their proposal management processes or to integrate university systems. The Analyst also works with IT peers to develop more efficient ways to deliver technology services to customers. Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. Must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver's license and pass a required university driver's safety course.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Endpoint Support Analyst

Bachelor's degree | No specific discipline. Degree in IT or related field preferred, and | 3 years of experience OR
Associate's degree | No specific discipline. Degree in IT or related field preferred and | 7 years of experience OR
High school diploma| and | 11 years of experience

Relevant IT experience in a service environment or university setting

Substitution allowed for Education: When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education.


Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in troubleshooting and resolving network issues. Experience applying cybersecurity principles and best practices.

In-depth understanding of the business environment of a large university system, including an in-depth understanding of the University system, its policies, and its operating procedures. Advanced knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques. Ability to troubleshoot and resolve issues with voice communications. Knowledge of desktop ticketing systems. Excellent communication skills, both written and verbal.

Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms

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