Sr. Care Advocate Manager

Prominence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to strengthen integrated partnership, advance market opportunities, and improve outcomes for our patients and members. Founded in 1993, Prominence Health started as a health maintenance organization (HMO) and was acquired by a subsidiary of Universal Health Services, Inc. (UHS) in 2014. Prominence Health serves members, physicians, and health systems across Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is committed to transforming healthcare delivery by improving health outcomes while controlling costs and enhancing the patient experience.

Learn more at: https://prominence-health.com/

Job Summary:

The Care Advocate Sr. Manager will lead and develop a high-performance, call center management team and workforce. Will foster a culture of accountability, emphasizing people and performance management, coaching and development, and employee engagement. Skilled in contact center and long-term development execution. Will surpass KPI benchmarks while incorporating member and provider feedback. Incorporate data-driven decision requests and planning, including staffing projections, technology, and operational changes. Will cultivate across the organization partnerships through clear communication and transparency. Through the balance of people, technical know-how, and strategic skills will grow the membership and integrate our systems.

Benefit Highlights:

• Loan Forgiveness Program
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries! * More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications and Requirements:

• Bachelor's degree or higher, Master's degree preferred, in health care administration or business management
• 5+ years' experience in Group Insurance products and operational practices
• 5+ years customer service experience for a health care company or a health plan
• 5+ years' experience managing P&L, budgeting, forecasting and collaboration with executive leadership
• Strong leadership skills with an ability to influence and persuade internally and externally while driving cross-functional collaboration.
• Ability to promote data driven decision making throughout the organization
• Expertise in software implementation, technology adoption and an understanding of which tools work best to meet the needs of organization
• Experienced in information preparation for required regulatory audits
• Outstanding interpersonal skills
• Excellent written, oral, and active listening communication skills
• Proficient in MS Office, contact center and training platforms, workforce management and project/team management software
• Strong project management skills and experience managing large scale projects
• Ability to effectively communicate in English, both verbally and in writing.

Skills:

• Excellent computer skills.
• Highly developed professional, interpersonal, written and oral communication skills.
• Experience in building and maintain provider relationships.
• Highly accountable, organized, detailed
• Ability to develop and implement strategic initiatives

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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