Business Process Analyst II - ACH/Banking

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact together-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:

As a Senior Business Process Analyst, you'll act as an acknowledged subject matter expert on our Production Support team. You'll be responsible for maintaining a stable production environment while being able to immediately address issues that might arise. We support a fast-paced, high-volume, and deadline-driven environment. Our team is looking for an eager and energetic individual who can create process change and support payments processing for Enterprise payments. The ideal candidate will have knowledge of industry wires, instant payments, ACH, and project management.

About the team:

Join our Production Support team today! You'll act as a liaison between our CSM and application support team. You'll support the day-to-day activities within our production environment. We currently support ~30 clients and look forward to providing excellent support to new ones in the future! You'll also have the chance to support a global and diverse team.

What you will be doing:

• Support our production clients (ACH, Instant Payments and Wires) and the progressing of upgrades for our existing client base.
• Act as the primary point of contact for day-to-day production operations for assigned clients.
• Manage and track production issues, ensuring timely resolution and client communication.
• Coordinate with stakeholder to prepare updates, drive action items and ensure business operations.
• Create process change by integrating new processes with existing ones and communicating changes to impacted organizations
• Focus on process analysis and re-engineering with an understanding of technical problems and solutions relating to current and future business environments
• Responsible for most complex business and systems process analysis, design and simulation
• Plans, performs and implements process improvement initiatives
• Communicates team progress
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Other related duties as assigned

What you will need:

• Knowledge of industry wires, instant payments, and ACH are required.
• Strong client-facing communication and coordination skills
• Proactive mindset with a focus on continuous improvements and ability to manage multiple priorities.
• Advanced project management and process controls experience
• Bachelor's degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience
• In-depth knowledge of financial services industry practices, regulations and processes
• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributor
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills

What we offer you:

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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