ACH Specialist I

This position can be located at our Bend, OR Moss Commercial Building, Great West Center or Sioux Falls Downtown, SD branch.

What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The ACH Specialist I delivers technical and operational support, back-end processing, and provides support for internal departments. This position provides a strong attention to detail and a high level of accuracy while maintaining excellent customer service to internal clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes and balances outgoing ACH files timely and accurately, and in accordance with NACHA rules and applicable US laws.
• Resolves daily incoming exception entries.
• Maintains customer contact database to ensure ACH return and NOC notices are sent accurately.
• Processes death notifications and reclamations from the US Treasury to limit bank liability.
• Processes ACH disputes in accordance with NACHA rules and regulations.
• Handles internal customer service calls and messages received through various channels.
• Assists with special projects, upgrades, and conversions.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of First Interstate Bank's network and delivery systems.
• Proven experience delivering exemplary level of customer service in a professional environment.
• Strong computer and technical skills; possess advanced Microsoft Office knowledge.
• Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Excellent written and verbal communication, interpersonal, presentation, and training skills.
• Extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude, and computer spreadsheet skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.
• Works effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 1-3 years related experience, training, and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required