Restaurant & Retail Store Manager
#1776 | Posted 07/25/2025
San Francisco, California, United States Location
San Francisco
,
California
,
United States Our Company/Job Summary
Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!
The manager will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The assistant manager will ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
Scope of Responsibilities
Position Profile: Attributes for Success
Specific Knowledge and Skills:
* Clear, professional, and effective oral and written communication
* Team-building skills of empathy, rapport-building, delegation, and empowerment
* Ability to manage time effectively and be self-directed under minimal supervision
* Strong proficiency with Word, Excel, PowerPoint, and Outlook
* Ability to conduct evidence-based business forecasting for sales and resource needs
* Familiarity with point of sale systems, such as MICROS
* Knowledge of restaurant or retail management theory and techniques
Education and Work Experience:
* High school diploma or GED required
* Associate or higher degree desirable
* Two or more years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level
Working Conditions:
* Rare to Occasional ability to lift and carry up to 50 pounds
* Ability to travel to various locations across the country Specific Knowledge & Skills
Scope of Responsibilities:
1. Store Management
* Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
* Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
* Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
2. Restaurant and Retail Operations
* Effectively prioritizes daily store activities in conjunction with general manager
* Upholds the values of exemplary customer service by modeling behavior and leadership
* Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
* Responds in a timely manner to all escalated customer service issues
* Maintains high standards of cleanliness, food/product safety, and branding requirements
* Properly uses MICROS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
* Assists general manager in establishing store plans that are attainable and growth-oriented
* Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
3. People Management
* Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
* Develops store personnel, especially store supervisors, using coaching, mentoring, and empowerment practices |
Ghirardelli Chocolate Company
$68,540.00 - $70,000.00 / yr
Jul 26, 2025