Description
Position at HNI Workplace Furnishings
HNI Corporationis a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for a Customer Experience Analyst 1 to join our HNI Workplace Furnishings team.
The Customer Experience Analyst 1isresponsible forsourcing, analyzing, andpresenting data to support decision-making. This role willimproveorder and material flow,assistin developing sustainable processes and tools for member performance transparency, createbasic forecasting models for work volume, and supportthe development of departmental reporting and data visibility.
What You Will Do:
- Independently analyze caseor orderdata toidentifyservice improvement opportunities and trends,developadvanced tools to effectively articulate business processes to both internal and external stakeholders.
- Leadthe collection, processing, and analysis of data to generate informed decisions and reports, ensuring enhanced data integrity and program quality across diverse platforms.
- Spearheadthe documentation and refinement of processes, significantly improving the functionality of data source tools, reports, and dashboards to drive continuous enhancement of customer experience.
- Participate withcross-functional teamstoactivelyidentifyand scopekey initiatives aimed atoptimizingservice performance and enhancing overall customer satisfaction.
- Manage the deconstruction of complex problems. Leaddiscussions and employadvanced problem-solving approaches to address large-scale issues efficiently and effectively.
- Lead and oversee the organization, planning, and project management of initiatives. Set clear expectations, ensureaccountability, andprovidedetailed progress reports to senior organizational leaders.
- Drive comprehensive change initiatives frominceptionthrough completion. Taking charge of presenting technical and non-technical information and delivering training sessions to users at all levels of the organization.
- Participatein activities asappropriate toensure the success of the organization.
What You Have:
- High school diploma or equivalent required.Associate's degree in Finance, Business Administration, orrelated fieldpreferred.
- At least 1 year of relevant experiencerequired; 2 years of experience preferred.
HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
HNI Corporation
Aug 05, 2025