Relationship Manager

Job Purpose

The Relationship Manager is responsible for proactively managing ongoing relationship for a territory of 4 to 40 accounts ranging in revenue from 5M to 60M in annual revenue. The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. The Relationship Manager is measured on revenue retention with the goal of strengthening and enhancing long term client relationships.

Responsibilities

• The Relationship Manager will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
• This particular territory is heavily weighted toward our Connectivity business and this position will require experience within the connectivity financial vertical.
• The Relationship Manager will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
• Performance will be measured as a function of quantitative measures based on revenue retention. They will also be measured against qualitative goals such as proactive client engagement and overall client satisfaction.

Knowledge and Experience

• 5+ years of experience working within the financial services industry, with at least three years of account relationship experience.
• Proactive individuals who are detail oriented, comfortable serving as a project coordinator, and who will be a strong customer advocate are highly desired for this position.
• Overall industry knowledge and professional demeanor combined with the knowledge of ICE Data Services products and services is a must.
• Knowledge of networks, connectivity, direct market access and real-time consolidated feeds is a must for this position.
• Strong written and verbal communication skills and the ability to interact with senior management internally and externally are critical.
• This position demands an individual who enjoys the challenge of working with large, complex and potentially demanding clients that expect high levels of service, professionalism and expertise.
• Bachelor's degree is required.