This temporary grant funded role is a vital member of the care team responsible for providing patient care in the operating room and procedural area, as well as offering administrative coverage. This unit is a women's reproductive health clinic that provides both medical and surgical abortion care as well as complex contraception procedures needing sedation. Due to the sensitive nature of the care being provided, the person in this role must be dedicated to compassionately performing this job with discretion and respect for patient autonomy. You must be HIPPA compliant at all times.
As a multifaceted role, you will at times be the first point of contact for new patients and appointment coordination. In any given moment, you will be expected answer patient calls, work from a referral work queue, organize paperwork, respond to e-mails and Epic in-basket in a timely manner. You will also work closely with healthcare providers, staff, and patients to ensure efficient clinic processes are followed and excellent patient care is provided.
A multilingual, Spanish-speaking candidate with a strong understanding of gynecologic terminology is preferred and highly encouraged to apply.
Key Responsibilities Clinical Duties:
- Escort patients to and from clinical areas
- Room patients and obtain vital signs and basic health information
- Assist in preparing for surgical procedures
- Clean and reset exam and procedure rooms between cases following infection control protocols
- Stock clinical areas with necessary supplies and equipment as needed
- Provide compassionate, nonjudgmental support to patients throughout their care experience
- Respond to tasks or duties as assigned by providers, RNs, or other MAs
Administrative Duties:
- Answer incoming phone calls in a professional and courteous manner
- Schedule and confirm patient appointments
- Greet and check in patients, verify insurance and collect co-pays as needed
- Provide general office support and assist with other administrative tasks as assigned
Qualifications: Required:
- Comfortable and willing to work in abortion care
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced clinical environment
- Flexible and team-oriented with a proactive attitude
- Basic proficiency with Epic systems and general office software
Preferred:
- Experience with gynecologic and/or reproductive health terminology
- Bilingual, Spanish speaking
- Prior experience inwomen's reproductive health care
Experience
- Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 5 years required.
- Prior experience inwomen's reproductive health preferred.
- Experience with gynecologic and/or reproductive health terminology preferred.
- Bilingual, Spanish speaking preferred
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Assistant - Data Conversion - Various Issuers required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Knowledge, Skills and Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations. Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
Aug 05, 2025