Senior Platform Owner - Voice Platforms

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

Who we are looking for...

Campbell's Digital Services team is seeking a Voice Engineer who enjoys working in a fast-paced, team-oriented environment, has a learning mindset, and values the opportunity to drive digital transformation across the Campbell's enterprise. The candidate will have a basic understanding of Telephony technologies deployed in an enterprise setting and enjoy learning about new technologies.

What you will do...

• Run the Environment

  • Engage with managed service partner(s) and ensure they are meeting SLAs, SLOs, and are following ITIL processes for requests, incidents, changes, and problems

  • Maintain the quality of the environment and user communications for day-to-day and project work efforts.

  • Update and improve technical processes as needed for quality and efficiency.

  • Assist with resolution of Voice and Conference Room related tickets and issues by working with and advising the Managed Service partner

  • Collect data from multiples sources and analyze, then develop insights into Campbell's environment and recommend relevant improvements

  • Maintain an accurate list of telecom providers and circuits to ensure telecom expenses are tracked and optimized on a regular basis (TEMS)

  • Develop, maintain, and present regular reports to Campbell's management.

• Build the Environment

  • Assist the IT Architect(s) in developing and promoting technical roadmaps to modernize, enhance, and support the environment.

  • Help ensure those solutions are fit for purpose and aligned with the organization's reference architecture.

  • Monitor new technological advances in application development and information technologies.

  • Partner with business and technology leaders to understand and translate business objectives into technological solutions.

What you bring to the table...

• Bachelor's degree in computer science or related field or an equivalent combination of education and/or experience

• 1-2 years of experience as a Voice Engineer, Voice Technician, and/or Operations Manager

• Competencies:

  • Good analytical, planning, and organizational skills.

  • Ability to balance the long-term ("big picture") and short-term implications of individual decisions and organization goals.

  • Good written, verbal, communication, and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences.

• Characteristics:

  • Collaborative and supportive of business and of its ideals and strategies.

  • Innovative with an aptitude for foresight, systems thinking, and design thinking.

  • Vendor- and technology-neutral - more interested in achieving targeted business outcomes than in personal preferences.

  • Composed in the face of opposition to architectural principles, governance, and standards.

  • Practical approach to problem-solving and decision-making.

• Skills:

  • Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.

  • Awareness of existing, new, and emerging Voice/Telephony technologies

  • Experience maintaining Avaya, Five9, and MS Teams Telephony platforms

  • Basic knowledge of technologies related to Voice service, such as VOIP, SIP, MPLS, VPN, SDWAN, DHCP, QOS, PRI, Voice Codecs, Fax Codecs, IVRs, TFNs.

  • Familiarity with enterprise architecture tools, related graphical models, and frameworks.

It would be great if you have...

• Relevant Cisco, Avaya, or Microsoft Voice certifications

• Experience with Cloud voice platforms such as Five9, Zoom, and/or similar

• Knowledge of in-room meeting devices including Teams Phones and Teams Rooms

More About the Job

• Reports to Senior Manager, Meetings Experience

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.