New 
Senior Business Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Aug 06, 2025 | |
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OverviewThe Industry Partner Solutions (IPS) organization is responsible for accelerating revenue and share growth by empowering customers and partners to securely transform with Microsoft Cloud, AI, Windows devices, and experiences. Within IPS, Windows and Devices Sales (WDS) combines the build and sell motions of Windows and device solutions to delight Commercial and Consumer customers worldwide. As part of WDS, the Device Partner Sales (DPS) plays a critical role in achieving this mission. We build, market, and sell breakthrough AI-powered devices and cloud experiences with partners, including Original Equipment Manufacturers (OEMs), device distribution and reseller channels, Original Design Manufacturers (ODM), and Silicon providers. We work closely across the device partner ecosystem and internal teams to transform the world of computing. The Senior Business Program Manager (BPM) supporting the Project Management Organization (PMO) within DPS plays a pivotal role in driving operational excellence, strategic alignment, and execution across high-impact planning and governance initiatives. This role leads key programs such as the marketing service desk, capacity planning, and the partner disclosure process, while also spearheading transformative efforts that simplify operations, reduce costs, and strengthen support for the DPS partner ecosystem. It offers a unique opportunity to collaborate with stakeholders across engineering, operations, finance, legal, and business strategy-delivering broad organizational impact and fostering cross-functional alignment. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesService Desk Leadership: Oversee and continuously enhance marketing partner service desk operations, ensuring timely and on-budget delivery of key milestones, performance reporting, and critical deliverables that support business objectives.Budget Oversight & Fiscal Planning: Lead the management of the team's operating budget, including annual planning, ongoing tracking, and ensuring adherence to fiscal allocations to drive financial accountability and operational efficiency.Program Governance & Reporting: Support governance frameworks, including milestone tracking, risk management, and executive reporting for PMO-led initiatives.Cross-Functional Collaboration: Facilitate coordination across business, engineering, and partner teams to drive clarity, accountability, and timely decision-making.Process Optimization: Identify and implement improvements to DPS and PMO processes, tools, and rhythms to enhance efficiency and transparency.Support Strategic Initiatives: Contribute to the planning and execution of strategic programs and special projects as prioritized by the PMO. | |