Human Resources Generalist

Job Summary:

The Human Resources Generalist supports the hotel's HR department by assisting with a variety of HR functions, including recruitment, onboarding, employee relations, and compliance. This role provides administrative support, assists with the implementation of HR policies and procedures, and ensures the HR office is accessible during designated hours to welcome team members and address their HR-related needs. The HR Generalist also plays a key role in maintaining employee records, coordinating training sessions, and supporting employee engagement initiatives.

At Loews Hotels Universal Orlando (LHUO), Human Resources (HR) is a shared services model with key HR roles deployed to the hotels to proactively support the operation on HR related matters. The HR team may be transferred between properties, including Lakewood, to support short-term and long-term staffing needs.

Duties/Responsibilities:

• Maintain and manage confidential team member records and handle sensitive employment matters with professionalism and discretion, ensuring compliance with data privacy regulations.

• Create a welcoming and supportive environment in the HR office, ensuring consistent availability during published hours, while maintaining an organized and efficient workspace stocked with necessary HR resources.

• Lead the planning, coordination, and execution of team member engagement and recognition events, partnering with department heads to ensure alignment with company culture and HR strategy.

• Support the HR function by assisting with employee lifecycle processes, including recruitment, onboarding, orientation, and offboarding. Facilitate orientation sessions and develop onboarding programs to ensure a smooth and engaging experience for new hires.

• Serve as a point of contact for team members and managers regarding HR policies, procedures, and system navigation, particularly Workday. Provide support with complex HR system tasks, password resets, and troubleshooting issues.

• Respond to and resolve inquiries related to employee benefits (health, welfare, and retirement plans), perks (tickets, travel, tuition reimbursement), and other HR programs. Liaise with the shared services benefits team for more complex matters such as leaves of absence, ADA accommodations, and in-depth benefits questions.

• Perform comprehensive administrative duties, such as managing incoming phone calls, overseeing both electronic and paper filing systems, and managing office supply inventory, ensuring the HR department operates efficiently.

• Conduct regular audits of HR policies, processes, and compliance materials, including maintaining accurate and up-to-date regulatory postings and ensuring adherence to employment laws.

• Analyze and interpret HR data by running and formatting reports to track key metrics such as turnover rates, engagement scores, and team member milestones. Collaborate with HR leadership and shared services to develop data-driven insights and recommendations for improvement.

• Partner with department managers to support performance management processes, employee relations, and conflict resolution, providing guidance on best practices and compliance.

• Support HR leadership in the development and implementation of HR initiatives, policies, and programs that promote a positive and inclusive workplace culture.

• Handle special projects and other duties as assigned to enhance the HR function and contribute to the overall success of the hotel.

Required Skills/Abilities:

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems, such as Workday.

• Ability to manage and operate general office equipment, including scanners, copiers, and printers.

• Understanding of HR functions, employment laws (ADA, FMLA, Title VII, PWFA, ADEA), regulations, and best practices.

• Strong organizational, problem-solving, and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.

• Exceptional interpersonal and communication skills, both written and verbal, with the ability to effectively interact with all levels of employees and management.

• Ability to work independently with minimal supervision and as part of a collaborative HR team.

• Professional demeanor, with a high level of integrity and confidentiality.

• Bilingual proficiency in English and Spanish or Creole is preferred.

Education and Experience:

• High school diploma or equivalent.

• At least two years of HR experience, with exposure to employee relations, benefits administration, and compliance, and a focus on resolving employee concerns, communicating policies, and assisting with investigations.

• Experience in organizing employee engagement activities, events, and communication campaigns.

• Experience with HR systems (e.g., Workday). Data analytics/reporting is preferred.