Call Center Coordinator - School of Dental Medicine

This is a part time position, working 24 hours per week.

The Dental School Call Center department is responsible for answering incoming phone calls efficiently for the entire school, identifying the patient's needs and assisting with their questions and inquiries appropriately.

This position is fully remote. 2-3 weeks of onsite training is required.

The Call Center Coordinator is responsible for providing quality customer service for all internal and external patients by using excellent, in-depth knowledge of the school's procedures, services, and systems.

Basic Requirements:

• Knowledge and skills as typically acquired through completion of a High School diploma or equivalent work experience.
• Prior customer service or call center experience.
• Proficient computer and typing skills.
• Excellent verbal and communication skills.

Preferred Qualifications:

• Associates degree or related health care experience.
• Ability to follow established procedures and policies.
• Knowledge of customer service principles and practice.
• Detailed oriented, ability to multi-task, and highly organized.
• Ability to work in a team environment as well as work independently.
• Telephone etiquette skills.
• Dental/Medical background a plus.

Special Work Schedule Requirements:

An initial 2-3 weeks of onsite training is required.