Lead Technical Support Engineer

Saab, Inc. is seeking a seasoned Lead Technical Support Specialist to provide advanced technical expertise for Saab 340 and/or 2000 aircraft. This individual will serve as a key interface between Saab and its global customers, offering technical guidance, diagnostics, and issue resolution for legacy aircraft systems and components.

*The role is based in Ashburn, VA, but remote work may be considered for candidates with direct Saab 340 or 2000 technical support experience.

Key Responsibilities:

• Serve as an internal subject matter expert on the Saab 340 and/or 2000, including airframes, engines, and systems.

• Provide advanced technical assistance to field engineers, technicians, customers, and product support personnel.

• Diagnose, troubleshoot, and resolve complex maintenance and repair issues.

• Manage customer relationships across domestic and international markets.

• Lead customer installations, training, and on-site technical support efforts.

• Evaluate and respond to customer needs by developing tailored solutions.

• Collaborate with internal teams to review technical proposals and mitigate potential risks.

• Lead technical and programmatic presentations to internal and external stakeholders.

• Monitor market trends and competitor activity in the regional aircraft sector.

• Mentor and support junior team members through knowledge sharing and training.

• Maintain and manage program goals, strategies, and deliverables.

• Travel up to 50%, including international destinations, to support customer operations and business development.

Compensation Range: Remote$99,100 - $128,800 OR Ashburn, VA $118,900 - $154,600

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Required Qualifications:

• High School Diploma and 18 Years OR Bachelor's degree with a minimum of 12 years of related experience.

• Current and valid FAA Airframe and Powerplant license.

• Demonstrated expertise in Saab 340 and/or 2000 aircraft systems.

• Proven experience supporting technical operations, product support, or customer service in the aerospace sector.

• Willingness and ability to travel up to 50%, including internationally.

Desired Qualifications:

• Experience working with commercial, and foreign customers.

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

• Medical, vision and dental insurance for employees and dependents

• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

• 401(k) with immediate vesting on employer match

• Tuition assistance

• Student loan assistance

• Wellness account, Care.com subscription and employee assistance programs

• Employee stock purchase program with employer match

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.