Senior Marketing Service Representative

Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 1301 Gervais Street Columbia, SC 29201.

What You'll Do:

• Provides day-to-day service and support to groups/agents/account representatives. Gathers needed information from client/agent to complete marketing package. Identifies and resolves issues/problems within assigned region.

• Develops marketing plans for both new sales and existing accounts. May lead internal execution of renewals, changes, and new group transitions. Resolves escalated questions, problems or issues that arise.

• Prepares client marketing materials. This may include presentations, renewal packages, group proposals, administrative agreements, etc.

• May coordinate and conduct training sessions, enrollment meetings, and site visits. Trains group leaders/agents/account representatives/members on appropriate BCBSSC policies, procedures, and processes.

• Assists in training of new service representatives/office staff regarding implementation of new accounts/retention paperwork/new products and services. Assists director/manager with special projects to include presentations to potential prospects/existing accounts. Prepares weekly/monthly/annual activity reports for management.

To Qualify for This Position, You Will Need:

• 5 years customer service, underwriting, sales, marketing, and/or account management.

• Bachelor's degree - Marketing, Marketing Management, Business Administration, Healthcare Administration, Public Relations, or related field. OR 4 years' job-related experience.

• Comprehensive knowledge of products, procedures, systems, payment policies and financing of product lines.

• Good judgment skills.

• Effective customer service, organizational, presentation, leadership skills.

• Demonstrated proficiency in spelling, punctuation, and grammar skills. Basic business math proficiency.

• Ability to persuade, negotiate, or influence others.

• Analytical or critical thinking skills.

• Ability to handle confidential or sensitive information with discretion.

• Microsoft Office.

• Department of Insurance Licensure must be obtained within 60 days of hire in state employed.

What we Prefer you to have:

• 3 years' experience with the following: Client group implementation processing, understanding of underwriting processes, and understanding of provider network/healthcare program management.

• Effective presentation skills.

• Ability to persuade, negotiate, or influence others to achieve outcomes

• Working knowledge of Microsoft Excel, Word, PowerPoint, Access

• Strong learning agility

• Strong customer relationship and engagement skills.

What We Can Do For You: (Standard, unless otherwise directed)

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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