LMS Administrator

LMS Administrator
American Public Education Inc.

We are seeking a strategic and service-oriented LMS Administrator to manage the day-to-day operations and support the ongoing optimization of our internal-facing Docebo LMS.

In this role, you'll maintain learning content, assist system users, and help deliver a seamless training experience across the organization. You will manage reporting, configure content, support system improvements, and serve as the primary contact for LMS-related technical support.

You'll collaborate with internal stakeholders to increase adoption, support power users, and develop solutions that address training needs. Success in this fully remote role requires strong critical thinking, a problem-solving mindset, and a commitment to user experience.

The ideal candidate is tech-savvy, proactive, and eager to collaborate, someone who enjoys translating technology into meaningful learning solutions and making a measurable impact.

Responsibilities:

Docebo LMS Administration

• Serve as the primary administrator for the Docebo LMS, managing permissions, audience targeting, learning plans, and system configurations.
• Design and build courses, certifications, catalogs, and learning paths aligned to employee development needs.
• Maintain and update the course library, including content uploads (e.g., SCORM, xAPI, video), testing, and tagging for discoverability.
• Support content governance standards, naming conventions, and lifecycle management of training materials.
• Collaborate with internal clients to transition manual job-related processes and training into scalable solutions using Docebo functionality.
• Stay current with Docebo feature releases and provide recommendations and education to internal teams on newly available functionality.
• Work closely with IT to manage system integrations (SSO, HRIS data feeds, API connections) and troubleshoot system issues.
• Provide user support, responding to tickets, identifying root causes, and escalating to Docebo support when necessary.
• Create and maintain SOPs, training documentation, user guides, and job aids for internal stakeholders.
• Conduct regular audits to ensure data integrity, system accuracy, and permission hygiene.
• Monitor accessibility compliance (e.g., WCAG), and advocate for platform usability improvements where applicable.

Analytics, Reporting & Optimization

• Build and maintain reports to track learner engagement, completions, overdue items, and overall platform usage.
• Translate learning data into actionable insights for business leaders and HR partners.
• Identify trends, gaps, or inefficiencies and proactively recommend system and process enhancements.

Sitefinity Intranet Management

• Maintain and update the internal HR intranet site using Sitefinity CMS, ensuring timely, relevant, and engaging content.
• Coordinate with content owners across departments to publish updates and organize pages for intuitive navigation.
• Use HTML and CSS for light enhancements, styling adjustments, and content formatting.

Continuous Improvement & Collaboration

• Act as a learning technology advisor, partnering with stakeholders to brainstorm and implement creative solutions using LMS and intranet tools.
• Stay informed on emerging technologies, gamification, personalization, and adult learning trends that enhance the employee experience.
• Lead or participate in cross-functional projects that involve learning systems, training automation, or employee enablement.

Requirements:

• 1-3 years of proven experience as an LMS Administrator, preferably with Docebo or another enterprise-grade LMS.
• Demonstrated ability to support system configuration, content buildout, user support, and reporting.
• Strong critical thinking and problem-solving skills.
• Excellent verbal and written communication skills to convey information effectively to various audiences.
• Demonstrated project management skills with the ability to plan, identify, coordinate, and track critical activities, milestones, and deliverables.
• Experience working in a cross-functional, fully remote environment.

Preferred:

• Working knowledge of HTML and CSS for front-end content formatting.
• Familiarity with Sitefinity or similar content management systems (e.g., SharePoint, WordPress, Drupal).
• Understanding of adult learning principles and how they apply to digital learning environments
• Experience managing integrations (e.g., SSO, HRIS, API) and vendor relationships.
• Awareness of accessibility standards and digital compliance requirements (e.g., WCAG, GDPR).
• Basic knowledge of Canva or other design software.

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country's heroes - military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University.

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.