Job Description Leads a team of specialists in the planning and execution of enterprise communications initiatives. Collaborates with internal and external partners to deliver solutions that meet organizational needs. Job Responsibility
- Serves as an enterprise subject matter expert for mobility strategy, platforms, and security, acting as a mobility's technical escalation point.
- Helps design and implements enterprise mobility architecture, including MDM platforms, endpoint security, and application deployment models.
- Helps define standards, policies, and governance for enterprise mobility, ensuring compliance with IT, security, and legal frameworks.
- Provides expert-level technical leadership, resolving escalations and guiding junior team members through knowledge transfer and mentoring.
- Oversees deployment management, including service requests, logistics, and coordination with internal teams.
- Manages enterprise equipment operations, including cellular device depot/hub inventory and device reclamation processes.
- Oversees mobility queues, tickets, tasks ensuring advanced troubleshooting and resolution.
- Serves as a liaison with carriers and internal stakeholders for mobility services.
- Produces and delivers reporting on device usage, performance, and related metrics to inform operational and strategic decision-making.
- Partners with leadership to influence strategy, roadmaps, and investment in enterprise mobility.
- Operates with high autonomy, making strategic technical decisions in support of enterprise IT and digital workplace objectives.
- Performs related duties as required.
Job Qualification Bachelor's degree or equivalent combination of education/related experience. Minimum 7 years of related experience, required. Progressive experience where team leadership was demonstrated, required. Experience with AutoCAD, required : HIGHLY PREFERRED SKILLS:
- Deployment Management: Overseeing all service requests and logistics.
- Equipment Management: Managing the cellular device depot/hub, including inventory and Rover reclamation.
- ServiceNow Expertise: Managing all related queues and tasks, including MDM troubleshooting and ticket resolution.
- Vendor Liaison: Primary contact between FirstNet AT&T, Northwell, and internal teams for cellular services.
- Reporting & Analytics: Providing comprehensive reports on device usage, performance, and related metrics.
- Wireless Network Project Management: Experience managing wireless network projects, including implementation, upgrades, and optimization.
- Collaboration & Support: Participating in meetings, assisting with deployments, and providing expert support for hardware/software issues.
- Epic Proficiency: Demonstrated expertise in all aspects of Epic-related hardware and software support.
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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