Collections Specialist

Location:

We are looking for you !

Recruiter: Neelam Patel / neelam.patel@airgas.com/ 9133435762

If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

Join Airgas as a Collections Specialist within our Business Support Center (BSC), where you'll play an essential role in the Credit and Collections function. Your responsibility will be to manage a portfolio of customer accounts, ensuring timely collection efforts and maintaining a balance between cost control and exceptional customer service. Your ability to effectively communicate, identify risks, and maintain relationships will contribute to our collection goals.

Collection and Risk Management

Contact customers with past-due invoices/accounts, providing necessary information for quick remittance.

Prioritize and manage the portfolio to maximize collection benefits.

Identify account risks, potential credit problems, disputes, and customer issues.

Collaborate with Accounts Receivable Supervisor, branch managers, account managers, and other stakeholders.

Document all communications and follow-up efforts meticulously.

Customer Service and Collaboration

Maintain quality relationships with field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager).

Utilize customer service skills to ensure collection efforts don't impair customer relationships.

Work collaboratively with regional collections managers when necessary.

Initiate appropriate follow-up action on returned mail and address discrepancies on customers' accounts.

Education and Experience:

High school diploma or equivalent.

Some commercial collection experience is preferred.

Bilingual (Spanish) a plus, but not required.

Understanding of quality customer service and its relationship to collection efforts.

Experience with SAP and/or ERP systems is a plus, basic Excel experience.

Ability to manage multiple priorities.

Key Qualities:

Proven track record in prior collection roles is a plus.

A strong "client service" mindset, using collaborative and non-adversarial approaches to achieve diverse goals.

Ability to see the collections operation as a financially oriented customer service function.

Effective organizational skills in time management and resource allocation.

Strong communication skills and attention to detail.

Join Airgas and contribute to our collection goals while maintaining exceptional customer relationships. Apply now to be part of our dynamic team!

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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