New

Orgovyx Intake & Triage Coordinator

TEKsystems
$17.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Morrisville
Aug 16, 2025
Job Summary: The Program Support Specialist plays a critical role in ensuring the accurate and timely processing of patient referrals and program documentation. This position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with internal teams and external stakeholders. The specialist will manage patient information, triage requests, and support case managers in delivering high-quality service aligned with program guidelines. Key Responsibilities: * Form Review & Data Entry * Review incoming forms for completeness and legibility. * Follow up with stakeholders to obtain missing or unclear information. * Accurately capture program-specific data into the designated software platform. * Referral & Profile Management * Process referrals in accordance with program timelines and requirements. * Create new patient profiles or correctly associate documents with existing profiles. * Assess requests and assign appropriate services/resources based on program rules. * Compliance & Reporting * Identify and report pharmacovigilance information (e.g., Adverse Events) as required by clients. * Maintain confidentiality of patient and proprietary information at all times. * Communication & Coordination * Answer and triage inbound calls to case managers or relevant program partners. * Make outbound calls to patients for refill reminders and follow-ups. * Triage referrals and assign tasks to case managers based on next-step protocols. * Team Collaboration * Work closely with internal teams to resolve issues and ensure smooth workflow. * Support program-specific initiatives and contribute to continuous improvement efforts. Qualifications: * High school diploma or equivalent; post-secondary education preferred. * Experience in healthcare, customer service, or administrative support roles. * Strong verbal and written communication skills. * Proficiency in data entry and use of software platforms. * Ability to manage multiple tasks and prioritize effectively. * Knowledge of patient confidentiality and data protection standards. Preferred Skills: * Familiarity with pharmacovigilance and healthcare compliance. * Experience working in a referral or case management environment. * Bilingual capabilities (if applicable to program needs). Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.