New

Switchboard Operator

MedStar Health
United States, Maryland, Clinton
Aug 21, 2025
General Summary of Position The telecommunications team at MedStar Southern Maryland Hospital has a full-time opening for a Switchboard Operator. The Switchboard Operator is the first point of contact for callers and will provide general information and transfer calls as needed. Location: MedStar Southern Maryland Hospital Center Status: Full-time, 40 hours per week Schedule: Day, evening, and overnight shifts required, as well as rotating weekends Primary Duties and Responsibilities Operates telephone switchboard and routes calls to the proper area in the hospital. Contact necessary persons involved in a code, Rapid Response, C-Port, or Stroke. Provides general information to the public. Places long distance calls for the hospital and assists patients with long distance requests. Monitors all emergency alarm systems for the hospital. Reports all telephone malfunctions. Maintains paging services for organizations associated with the hospital. Records daily on call" rosters for all shifts. Maintain cleanliness of the work area. Also does a weekly cleaning of the office in general. This task is done by the night shift. Night shift also checks all forms, tallies calls, checks supplies, cleans and stocks office, checks all equipment for paper, and replacement items. Operate AMCOM PBX phone system. Must be able to access, and utilize all components involved with system. Minimum Qualifications Education High School Diploma or GED required. Experience 1-2 years Prior operator experience either as a telephone company operator or a doctor's office receptionist required. Knowledge, Skills, and Abilities Ability to comprehend and follow the policies and procedures for Southern Maryland Hospital Center. Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position. Ability to demonstrate ethical behavior that supports the hospital's mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities. Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers. Ability to work effectively with people from a variety of culturally diverse backgrounds. Ability to maintain patient confidentiality. This position has a hiring range of $18.00 - $28.73