Program Manager II- Kern National Network for Flourishing

Position Description:

Every great life-changing discovery begins the same way-with new knowledge. It can change everything, from a single life to the future of entire communities. That's why academic medicine, and the continuous pursuit of knowledge, is at the center of everything we do at the Medical College of Wisconsin (MCW).

As a Program Manager II - Kern National Network for Flourishing, you will work independently under the direction of the Program Director, and with Subject Matter Experts, to bring a relational approach to the management of strategic partner accounts and projects/programs from initial engagement through completion. This role requires a customer success approach, cross-functional coordination, and delivering excellence while building a high-performing team. This role will create and maintain evaluation plans and work with data to improve processes and demonstrate impact and results.

Responsibilities

• Manage a portfolio of strategic partner accounts and/or programs from initial engagement through ongoing implementation, ensuring relationship quality, satisfaction, and measurable outcomes.
• Supervise and mentor program managers and coordinators by assigning accounts, monitoring workload, and fostering a culture of ownership and accountability.
• Develop and implement partners' success strategies, including feedback loops, satisfaction surveys, and renewal pathways to ensure long-term partnership growth.
• Coordinate cross-functional collaboration to ensure smooth working between teams.
• Monitor account-level financial performance, forecasting, and resource allocation to ensure budget alignment and delivery efficiency.
• Track deadlines for program deliverables.
• Ensure compliance with regulatory, departmental, and institutional policies.
• Oversee the collection, analysis, and dissemination of program data.
• Coordinate the development of program materials, including educational materials, marketing materials, presentations, forms, and reports.
• Oversee the development, implementation, and maintenance of comprehensive databases and files related to the program.
• Organize internal and external meetings, site visits, and special events.
• Oversee training for program participants.
• Coordinate and manage program outreach activities, including acting as a liaison with external partners.
• Ensure program data and progress are reported internally and to program stakeholders.
• Participate in appropriate committees relevant to the advancement of the program and the profession or area of research.
• Other duties as assigned

• Knowledge of technical, business, consultation, project management, and cultural awareness.
• Customer focus, building trust, communication, critical thinking, and influencing skills.

Preferred Schedule:



Hybrid, 80% Virtual, 20% On-Site Milwaukee Campus; Preferred Hours: Mon-Friday 8:00AM -5:00PM

Position Requirements:

Minimum Qualifications:
Appropriate experience may be substituted for education on an equivalent basis.

Minimum education: Bachelor's degree
Minimum experience: 8 years

Preferred Qualifications:

Preferred education: Master's degree in Business Administration or Project Management
Preferred experience: Experience in consulting, client success, or account-based projects delivery, previous supervisory experience
Preferred certification/licensure(s): Project Management Professional [PMP], Certified ScrumMaster, or similar

Why MCW?
* Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
* 403B Retirement Package
* Competitive Vacation, Sick Time, and Paid Holidays
* Tuition Reimbursement
* Paid Parental Leave

For a brief overview of all our benefits see: https://www.mcw.edu/departments/human-resources/benefits #LI-NK1

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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