Transportation Supervisor / Dispatcher

We are seeking a proactive, detail-oriented Transportation Supervisor/Dispatcher who embodies our Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART). In this pivotal role, you will oversee daily delivery routing and operations, support our Delivery Service Representatives (DSRs), and ensure the timely, professional, and efficient delivery, setup, and breakdown of products to enhance the client experience.

Essential Duties and Responsibilities:

• Assist leadership with daily operational responsibilities
• Oversee and manage paperwork for deliveries and pickups
• Act as the main point of contact for drivers and internal departments, responding to transportation-related calls, emails, and inquiries
• Coordinate with Accounts Receivable regarding missing items, discrepancies, and addendums
• Perform daily cash drawer reconciliation
• Prepare and distribute will-call sheets and short-pull list
• Provide customer service at will call, assisting with order retrieval and loading
• Review daily reports and monitor inventory levels; collaborate with Inventory and Purchasing on shortages
• Manage routing and scheduling of deliveries and pickups, assign vehicles and routes, communicate schedules in advance, and maintain real-time communication with drivers to ensure timely delivery
• Arrange outside freight shipments as needed
• Track and submit receipts for IFTA reporting
• Maintain truck maintenance schedules and coordinate repairs with Penske and internal staff
• Track and report mileage, fuel usage, vehicle repairs, and transportation expenses
• Provide driver support and assist with resolving delivery-related issues
• Assist with and supervise truck loading/unloading (including third-party freight) and participate in deliveries/pickups, including tents and other rental equipment
• Supervise warehouse activities and delivery personnel and oversee special projects
• Prep equipment and tents for upcoming orders according to reservations as needed.
• Monitor will-call orders and shipment changes via Sage
• Handle emergency afterhours calls and same-day deliveries using company vehicles as needed
• Enter and update DSR time records in ADP
• Open and close the building as needed
• Foster a team-oriented environment that promotes collaboration and support
• Enforce all company policies and procedures
• Perform other duties as assigned

Work Conditions:

• Office-based with regular exposure to warehouse areas, some of which may not be heated or air conditioned
• Will experience outdoor exposure and temperature extremes during the workday
• Regular use of potentially hazardous equipment and chemicals; appropriate safety precautions and PPE are required
• Physical activity including bending, lifting, and repetitive movements is expected
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Schedule:

• Full-time, 40+ hours per week
• Start and end times are determined by the day's operational needs, and flexibility is essential, particularly during peak season when evenings, weekends, and overtime may be required

• At least 21 years of age
• Proficient in English (written and verbal)
• Strong math skills, including fractions, percentages, and ratios
• Proficiency in Microsoft Office; familiarity with SharePoint, Sage, Roadnet, and Motive is a plus
• Excellent verbal and written communication skills
• Strong analytical skills with the ability to exercise sound judgment and prioritize competing tasks
• Professional, approachable, and proactive demeanor
• Highly organized with strong attention to detail
• Able to meet deadlines and manage multiple responsibilities
• Ability to understand and follow written, oral, and diagram instructions
• Physically able to regularly lift and move up to 50 lbs, and occasionally up to 75 lbs
• Valid driver's license with clean driving record; ability to pass DOT physical and meet all company vehicle requirements
• Previous experience with tents, stages, or event rental equipment a plus
• Completion of Behavioral and Cognitive Assessment through the Predictive Index is required
• Must pass a company background check and drug screen