Field Service Technician

The Field Service Technician plays a critical role in delivering industry-leading electrical power solutions by inspecting, testing, troubleshooting, servicing, repairing, and maintaining a wide range of power distribution system equipment, including transformers, circuit breakers, switchgear, and relays. This position requires technical expertise, a commitment to exceptional customer service, and adherence to stringent safety standards. With a focus on quality and reliability, the technician will work in dynamic field environments, both locally and regionally, to ensure the performance and longevity of critical electrical systems for utility, industrial, and commercial clients.

Customer Experience

• Provide industry-best customer service-always exceed the customer's expectations
• Assume emergency on-call duties and if required, respond to customer emergencies in a timely manner
• Contribute to a safe work environment by adhering to all company and customer safety policies and guidelines.
• Exhibit a positive collaborative attitude

Operations

• Inspect, test, troubleshoot, service, repair and maintain low, medium, high voltage electrical system equipment
• Setup and perform electrical tests on the following equipment:
  
  • Transformers - power factor, TTR, winding resistance, insulation resistance, excitation and oil analysis
  • MV and HV conductors - VLF Tan Delta, Partial Discharge, VLF Withstand, DC Hipot Withstand
  • Circuit Breakers - primary injection, secondary injection, contact resistance, insulation resistance
  • Automatic Transfer Switch - troubleshooting
  • Switchgear - Low, Medium and High voltage testing and maintenance
  • Relays - electromechanical and solid-state testing
  
  
• Perform required/assigned testing
• Properly check in and check out test equipment utilizing the company provided system reporting any damaged or unusable equipment
• Treat all company provided assets as if they were your own

Communication

• Prepare and submit daily reports outlining job progress/completion
• Review and submit all company administrative paperwork in a timely manner

Training and Personal Development

• Opportunities for career advancement through ongoing training, certifications, and mentorship programs.
• Complete all assigned company training in a timely manner

• Willingness to work a flexible schedule, including overtime, evenings, weekends, holidays, and night hours as required.
• Ability to drive daily within local/regional areas and availability for periodic overnight travel (approximately 30% of the time).
• Must be fluent in reading, writing, and speaking English.
• Possess strong written and verbal communication skills

Education and Experience

• High school diploma or GED equivalent required.
• Pass a pre-employment drug screen, background check, and reference check.
• Maintain a current valid driver's license with a good driving record.
• Eligibility to work in the US without the need for an employer-sponsored visa (work permit).

Physical Requirements

• Prolonged periods (10 hour) of standing, lifting, and carrying materials
• Must be able to perform physical labor including reaching, twisting, bending, grasping, pushing, pulling, climbing, kneeling, crouching, stooping, and lifting.
• Must be able to perform work outdoors in all types of weather.
• Must be able to lift and carry up to 75 pounds at a time.
• Must have good hand/eye coordination
• Must be in good physical condition and have good motor skills.
• Ability and willingness to wear Arc-Flash suit, fall protection harness, safety boots, safety glasses, hearing protection, hard hats, respirator, and additional personal protective equipment.
• Physically able to work with heavy tools and equipment at heights.
• Ability to use hand tools and power tools.

Preferred Qualifications

• Completion of a two-year vocational or post-high school program in electrical trades or industrial electricity, or equivalent military training.
• Associate degree in technology from an accredited two-year technical college.
• 1+ years of experience performing medium voltage splicing, cable terminations and low voltage breaker retrofit / rebuild on commercial or industrial projects.
• 1+ years of hands-on experience using industrial electrical test equipment (e.g., multimeters, insulation testers, or relay test sets).
• Ability to read and interpret one-line and control diagrams.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry.
• NETA certification or equivalent.
• OSHA 10, OSHA 30, or NFPA 70E training.