DataCenter Incident Monitoring Specialist

Peraton is currently seeking to hire an experienced DataCenter Incident Monitoring Specialist.

Location: On-site in Kansas City, Missouri; Night Shift (6:00 PM - 4:00 AM, Wed-Sat)

Overview:

We are seeking a DataCenter Incident Monitoring Specialist to:

Provide technical expertise and support to the USMC enterprise-level hybrid cloud data center operations.
• Enable USMC world-wide customers the ability to access and operate mission-critical applications in support of warfighter requirements.

In this role, you will:

• Provide leadership and technical expertise to support operations of 24x7 DataCenter Incident Monitoring capability supporting System Administrators with hosting in the USMC enterprise application hosting environments.
• Perform execution of Data Center Incident Monitoring and Management processes, functions, activities and tasks.
• Perform a complete range of IT Service Management activities for hybrid/multi-cloud environment including Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management.
• Monitor, manage and triage datacenter systems to ensure operation, reporting of anomalies, coordination with Tier 3 staff in support of Incident Manager and resolution of issues with physical and virtual datacenter environment.
• Provide leadership written and verbal reporting to support datacenter C2 operations.
• Maintain knowledge and communicate status of the datacenter environments including the provision of reporting and updates as needed.
• Support training and development of more junior staff on datacenter-specific technologies and processes.
• Work includes night and weekend shifts and possible surge requirements.

Minimum Requirements:

• 5 years with BS/BA; 3 years with MS/MA; or, HS and an additional 6 years (11 years).
• IAT II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• ITIL training or certification (within 30 days of start).
• Experience and ability to triage data-center incidents and events for effective resolution.
• Experience with Active Directory account and server management and monitoring.
• Experience preparing documentation and briefings for leadership in a concise and effective manner.
• Experience with server administration: Microsoft Windows Server, Red Hat Linux (RHEL), Azure, AWS.
• Experience with monitoring and management tools such as vCenter, vSphere, VMWare Aria Operations Manager Suite including Logs and Networks.
• Experience with enterprise/data-center Service Desk Operations including use of a service management tool (Remedy or Helix preferred).
• Knowledge of Backup Systems, SQL Server, Oracle, Storage (SAN & NAS), Networking principles and equipment (CISCO, Palo Alto).
• Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management.
• Demonstrated leadership ability to coordinate work among a small team, provide training and technical direction to team members, mentor and train newly assigned staff.
• Demonstrated customer service capabilities and focus.
• Demonstrated ability to work with a virtual team across locations including coordination, collaboration and effective communication using synchronous and asynchronous tools and techniques.
• U.S citizenship required.
• An active Secret (Tier 3) DOD security clearance.

Preferred Qualifications:

• AWS or Azure fundamentals certification or experience.
• VMWare certification or experience (vSphere, vCenter, vROPS/Aria Operations).

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.