New

Deskside Services Advisor I

KPMG
life insurance, 401(k)
United States, Arizona, Tempe
60 East Rio Salado Parkway (Show on map)
Aug 22, 2025
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Deskside Services Advisor I to join our Digital Nexus technology organization. This is an office-based position. Responsibilities: Deliver high-quality second-level technology support, ServiceNow ticket administration, asset life-cycle management from purchasing through disposal Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to ensure customer satisfaction Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops; provide intermediate level Desktop operating system troubleshooting Follow operating procedures, configurations, and documentation for hardware and software, adhering to national standards; follow compliance processes related to preservation of chain of custody and tracking of designated hardware or components Apply working knowledge of internal client-specific applications to troubleshoot issues Test and deliver patches, product releases, and other firm-supported upgrades and enhancements; Assist in receiving/processing of deliveries Qualifications: Minimum one year of recent experience providing second-level technology support preferably in a large corporate or enterprise setting Bachelor's degree from an accredited college or university is preferred Experience in providing comprehensive technical assistance and troubleshooting both in-person and remotely Working knowledge with ServiceNow ticketing system is preferred Ability to travel and provide on-call coverage on nights and weekends, as needed Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork; ability to build productive relationships with peers Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6913_9_25 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.