Student Outreach and Support Case Manager

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Weekly Scheduled Hours:

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Job Details:

The Office of the Dean of Students at the University of Texas at Austin is dedicated to creating a transformative campus experience where students develop critical thinking, leadership skills, and a lifelong commitment to positive civic engagement. Guided by our core principles of being student-focused, fostering collaborative innovation, empowering ownership, and embracing strategic efficiency, we strive to support our students both inside and outside the classroom. Our mission is to develop student leaders, foster involvement, and provide support for all Longhorns, ensuring that every decision and action prioritizes their well-being and development. Join us in fostering a community that values excellence and the holistic development of our students.

The Case Manager for Student Outreach and Support in the Office of the Dean of Students plays a pivotal role in supporting the university's mission to transform lives for the benefit of society. This position offers immediate and ongoing advocacy and support to UT students and families regarding all emergency and critical incidents, ensuring their safety and well-being through comprehensive intervention and prevention strategies. By collaborating closely with campus partners, the Case Manager helps create a holistic approach to student needs, aligning with the guiding principles of being student-focused, fostering collaborative innovation, and empowering ownership. This role is integral to the office's vision of fostering a transformative campus experience. Through their work, the Case Manager contributes to a supportive environment where all students can thrive and succeed.

• Resources and Consultation - Case Managers offer advocacy and support to UT students and families regarding all emergency and critical incidents, provide intake for walk-in appointments and calls, facilitate and process student emergency funds, coordinate referrals and resources as appropriate, provide coverage and answer calls to the Behavior Concerns Advice Line (BCAL), and assist with student death notifications and flag- lowering ceremonies. Appropriately and efficiently provide crisis response as identified by the unit manual. Assist the Student Outreach and Support Leadership team with threat assessment and significant incidents in the University community.
• Outreach and Communication - Provide ongoing safety and support to students, and provide follow up after initial emergency incident. Organize outreach efforts to ensure that the University community is aware of the services provided for students in crisis, including campus presentations and trainings (as needed).
• Collaboration - Foster collaborative innovation with campus partners to ensure a comprehensive and holistic approach to student needs and crisis services including serving as a liaison to academic colleges and University Housing & Dining.
• Organization and Administration - Maintain appropriate standards for record-keeping and documentation of case management services in Maxient (case management software). Meet deadlines for intervention efforts in accordance with industry standards and relevant protocols and policies.
• Other duties as assigned.

• Master's degree in Higher Education, Psychology, Educational Psychology, or other related field
• At least 3 years of experience advising college students, including the following
  • direct experience with individual crisis management
  • development, implementation, mediation, and evaluation of crisis and-or grief intervention protocols.
• Experience with case management and case consultation.
• Demonstrated organizational, administrative, listening and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under stress, perform multiple tasks, maintain confidentiality, and self-regulate while maintaining a student-focused mindset.
• Excellent interpersonal skills and ability to build campus partnerships.
• Demonstrated ability to successfully provide programs and services from a non-judgmental perspective.
• Relevant education and experience may be substituted as appropriate.

• More than three years of experience counseling or advising college students, including the following
  • direct experience with crisis management counseling
  • development, implementation, mediation, and evaluation of crisis and/or grief intervention protocols.
• Experience in victim/survivor advocacy relating to sexual harassment-including sexual violence and an understanding of Title IX federal law.
• Knowledge of best practices for addressing behavior concerns regarding threat mitigation.
• Experience using risk assessment tools.
• Ability to exercise discretion and independent judgment regarding student issues as well as parental and faculty concerns.
• Demonstrated excellent public speaking and presentation skills.
• Experience with case management software (specifically Maxient).

$63,350 non-negotiable

• Standard office environment
• Flexibility in working location is important for this job to meet the needs of our campus partners.

The successful candidate must participate in an on-call rotation with several other staff members to serve as an emergency contact for the Office of the Dean of Students to liaise with University Housing & Dining, the University of Texas Police Department, the Counseling and Mental Health Center, and other departments after hours, on weekends and during holidays. Flexibility in schedule is important for this position.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.