Help Desk Analyst

Company Overview:

Peapack Private Bank & Trust is a leader in wealth, lending and deposit solutions. At Peapack Private, our clients are cared for by a single point of contact and are served by empowered employees who consistently go above and beyond to provide exceptional service and offer a boutique private banking experience.

What makes Peapack Private different? We are an institution that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the seventh consecutive year by American Banker as one of the "Best Banks to Work For" across the nation. In addition, we were selected as Crain's Best Places to work in NYC for our inaugural year, 2024. Our secret sauce in one word is our 'culture'.

At Peapack Private, we value a diverse and inclusive workspace, deeply committed to growing leaders at all levels of the organization thorough mentorship, career pathing, and professional development. There are multiple ways to build relationships and get involved - from joining our Cultural Ambassador Committee focused on areas like Wellness, Fun, Inclusion, or Environmental Awareness - to involvement in community service activities through Volunteerism. Said quite simply, the culture and the people who work here are amazing!

Position Overview:

Key Responsibilities:

• Maintain the confidentiality of the Bank and its customers
• Provide service support for all bank branches, office locations, and Administration building either in person or via telephone
• Assist with software and hardware upgrade migrations
• Installing and configuring programs such as Microsoft Office, Jack Henry Silverlake, and other Bank applications
• Troubleshoot printer problems
• Travel to other locations for on-site maintenance, repair and/or installations
• Setup and delete users as necessary
• Assist in set up of new locations with regards to computers and printers
• Ability & willingness to help with other duties as assigned

Requirements:

• Associates degree in Information Technology or related field or equivalent additional work experience
• Bachelors degree in Information Technology or related field preferred
• One to Two years support experience preferred
• Technical training or certification preferred
• Extensive knowledge of Microsoft Outlook, Word, PowerPoint, Excel, Adobe Acrobat, Windows 11
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Ability to work independently with minimal supervision
• Ability to interact effectively and tactfully with clients and the personnel of other departments either in person or over the telephone

This position requires availability on a rotating Saturday schedule, with shifts typically running from 8:30 a.m. to 1:00 p.m.

Benefits Overview:

We offer a competitive compensation package, a generous paid time off program, comprehensive medical, dental and vision coverage, maternity/paternity leave, education reimbursement, wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $55,912 to $80,000 plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.