Clerical Assistant (UMass Hotel)

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Hotel Front Desk Clerk assists in the registration of hotel guests, assigns accommodations, and maintains guest room inventory. This is a temporary, non-benefited position.

Essential Functions

• Following department policy and procedure, registers guests and assigns rooms; issues keys, mail and messages to guests; enters transactions onto guest accounts.
• Posts and records charges, reconciles balances and prepares reports in standard format for use by the Hotel Manager and other staff.
• Maintains daily guest room inventory using standard department procedures.
• Maintains records by manual or mechanical methods; prepares required forms and reports following department policies and procedures.
• Operates the telephone switchboard and performs miscellaneous clerical duties such as the receipt and disbursement of mail, the operation of various office machines.
• Provides information to the public by telephone or in person responsibly answering questions concerning such matters as services, rooms, and special functions and referring inquiries to the appropriate department of services when necessary.

Other Functions

• Performs administrative tasks as required.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Working knowledge of business English, spelling and arithmetic; ability to make arithmetic computations accurately and with reasonable speed.
• Ability to maintain departmental records and to prepare reports from such records.
• Ability to understand and carry out moderately complex oral and written instructions.
• Working knowledge of the operation and application of various office machines; may require the ability to operate proficiently a front office cash register, telephone switchboard or computerized system.
• Understanding of general hotel operations and procedures.

Physical Demands/Working Conditions

Repetitive movement, standing, sitting, typical office environment activity.

Work Schedule

• Varies based on dept needs; may include evenings, weekends and holidays.
• This is a temporary, non-benefited position.

Salary Information

• $16-$20 per hour.

Special Instructions to Applicants

Applicants must complete online application and submit a resume.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.