Information Technology (IT) Specialist (On-site Billings, MT)

The IT Specialist at Reciprocity Industries, LLC plays a critical role in supporting and enhancing the technical systems that power our organization. Depending on your experience and expertise, you will be assigned a Level 1 or Level 2 designation. As an IT Specialist, you will provide both in-house and remote support to our employees and partners, troubleshooting and resolving hardware, software, and networking issues, while assisting with the administration and maintenance of our systems.

This is an on-site position located in Billings, MT.

Key Responsibilities:

Microsoft 365 Administration

• Manage Intune for device enrollments, configurations, and compliance.
• Administer Exchange Online for email setup, distribution lists, and mailbox permissions.
• Assist in Teams administration for VoIP, chat, and collaboration features.
• Use Purview (formerly Microsoft Information Protection) for document security and policy management.

Networking & Infrastructure

• Assist in deploying, configuring, and troubleshooting network switches and firewalls.
• Create and manage firewall rules to ensure secure network operations.
• Run ethernet cabling to doors, cameras, and workstations as needed.
• Monitor network performance, identify bottlenecks, and implement improvements.

Identity and Access Management

• Provision and deprovision user accounts and permissions across various platforms.
• Implement best practices for account security (e.g., MFA, strong password policies).
• Maintain accurate records of account access and permissions changes.

Technical Support

• Provide tier 1 & 2 support to end-users for hardware, software, and network issues.
• Troubleshoot PC, peripheral, and application problems-resolving or escalating as needed.
• Log incidents and resolutions in the ticketing system.

PBX Administration

• Assist in configuration changes and updates to PBX software for call center operations.
• Work with business partners in design and implementation of call routing decisions.

PC Desktop Support

• Set up new hardware (desktops, laptops, peripherals) and perform routine maintenance.
• Manage the hardware lifecycle, including retiring and decommissioning outdated hardware.
• Ensure systems meet performance, security, and compliance requirements.

Documentation

• Maintain clear, up-to-date documentation for processes, asset inventory, and incident resolution.
• Document standard operating procedures (SOPs) to streamline support and training.

User Training & Security Awareness

• Conduct training sessions on new software, updated processes, and security best practices.
• Help develop and distribute documentation and guides for end-users.

Project Assistance

• Collaborate on new IT initiatives, including the deployment of hardware, software solutions, or configuration changes.
• Participate in system upgrades, migrations, and testing phases.

Compliance & Security

• Assist in maintaining compliance with HIPAA and SOC-2 requirements.
• Follow and enforce security protocols to protect sensitive information.

Required Skills:

• 1-3 years of experience in an IT support or systems administration role (internships or co-ops can count).
• Familiarity with Microsoft 365 administration (Intune, Exchange, Teams)
• Basic understanding of networking concepts (IP addressing, DNS, DHCP, VLANs).
• Experience with troubleshooting hardware and software issues on Windows, and potentially macOS or Linux.
• Strong communication and customer service skills.
• Ability to multitask and prioritize support requests effectively.
• Working knowledge of security best practices.

Preferred Skills:

• Experience with AWS, Azure, or Google Cloud.
• Scripting/programming skills in Bash, PowerShell, Javascript/Typescript or Python.
• Associate or bachelor's degree in information technology, Computer Science, or a related field.
• Industry certifications (e.g., A+, Network+, Security+, SSCP, Project+) or similar.
• Previous exposure to HIPAA or SOC-2 compliance environments.

Key Competencies & Skills:

• Problem-Solving: Ability to troubleshoot issues logically and methodically.
• Communication: Strong written and verbal communication skills for creating documentation and interacting with non-technical users.
• Teamwork: Willingness to collaborate with colleagues, share knowledge, and support team objectives.
• Adaptability: Comfortable adjusting to new technologies and priorities in a fast-paced environment.
• Organization: Able to track multiple tickets, tasks, and projects simultaneously with attention to detail.

Additional Information:

This position is flexible, with opportunities for advancement based on your skills and experience. As an IT Specialist, you'll contribute directly to the efficiency and security of our technical systems, providing essential support to our employees and partners.

Please note that this is a general description and may be modified to meet the evolving needs of the organization.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age or older.
• Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
• Must be able to read, comprehend, and follow written and verbal instructions.
• Must have a valid driver's license, and reliable transportation to support a combination of office-based and client-based interactions.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting.
• Perform repetitive tasks such as typing and clicking.
• Must be able to lift and move light items up to twenty pounds at times.
• Must be able to bend, reach, push, pull, lift, and sit.

The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

The company offers a comprehensive benefits package including:?

• Medical, dental, and vision.?
• Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.?
• Vacation, sick and floating holidays.?
• Employee assistance program.?
• Paid parental leave.?
• 401(k) retirement plan.?

DISCLAIMER:
This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function.

EQUAL OPPORTUNITY EMPLOYER:?
We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation to complete the application or interview process, please contact us at dl-human-resources@caseopp.com.??