What you will do
This person must be proactive in leading and/or participating on cross functional teams (i.e. manufacturing, marketing, quality, engineering) with team members located in different regions, globally, to drive continuous improvement of field service knowledge management content and processes to increase the knowledge and performance of the field service organization.
How you will do it
Support the effort for chillers systems within the Total Knowledge Management (TKM) database, ensuring accurate and accessible content. Support and maintain Product Technical Support (PTS) Sharepoint site and internal shared library. Support the Warranty Return Center with failure analysis and content creation to minimize unnecessary returns. Partnering with the Technical Communications Group, develop technical content of service literature which includes Installation and Operations Manuals, Service Manuals and Repair Parts List for centrifugal and industrial chillers. Also, support for the technical review of training materials. Document content viewer metrics and topics for ease of tracking. Produce monthly Tech Talk and quarterly Marketing in Communication (MiC) submissions to inform greater audience of current TKM tutorials and any additional content. Interact globally with internal Design Engineering, Manufacturing, Manufacturing Engineering, Supply Chain Management, Quality and Service groups as well as component suppliers regarding component failures, ensuring all recorded data is properly reflected and current. Proactively coordinate and/or assist in creating literature or instructional content to share with the field service organization for best practices fixes and troubleshooting. Adhere to the Company's Code of Conduct and Business Ethics Standards. Must adhere to all safety and personal protection requirements.
What we look for Required
Bachelor's degree or equivalent in Manufacturing, Mechanical or Electrical Engineering. Other forms of training and/or education will be considered. Must have a minimum of 3 years of experience with the design, operation and/or manufacturing of chillers (or similar products). Experience with technical writing, document management and web-based workspaces. Ability to work as part of multifunctional team. Proficiency in Microsoft Suite Applications (Word, Excel, Access, Visio and PowerPoint) as well as Internet software and E-mail is required. Must be able to communicate effectively to all levels within the organization and be fluent in English Domestic and International travel is required (approximately 10% of time).
Preferred
Experience accessing and using manufacturing systems Experience using audio and video editing software Demonstrated Six Sigma skills Ability to speak Spanish and Mandarin
HIRING SALARY RANGE: $64,400-80,500 (Salary to be determined by the education, experience, knowledge, skills, andabilities of the applicant, internal equity, location and alignment with market data.) This position includes acompetitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers siteat https://jobs.johnsoncontrols.com/about-us |
Johnson Controls, Inc.
Sep 05, 2025