Remote New

Order Fulfillment Coordinator

Consolidated Communications
life insurance, vision insurance, flexible benefit account, paid holidays, tuition reimbursement, 401(k)
United States
Sep 05, 2025
Major Duties The Order Fulfillment Coordinator will provide overall support to assigned Account Executives and Director of MDU/SMB Sales, ensuring the team's success in obtaining sales and install budgets. Classification: Non-Exempt. Non-Bargaining Location: Remote Positions Summary Enter and process all new Fidium Microbiz orders that are submitted Triage all pending/held orders Provide support to sales team on open orders/installs Reporting responsibilities; update order spreadsheets to track progress Work with dispatch on installation coordination and issues that arise getting service installed Assist sales team with customer service issues, billing inquires and credit requests SROs for front end serviceability Responsible for handling outbound calls, creating the best possible experience for every caller. Candidate should be able to display active listening skills be customer focused, detail oriented and able to be efficient in a high-volume and fast paced environment. Candidates should also be polite, reliable, knowledgeable, willing to learn and adaptable to changing situations. Performs job duties consistent within safety, legal, and regulatory requirements; company standards culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance. Ensure an exceptional delivery experience for our customers Responsibilities Primary Responsibilities: Enter orders and triage existing orders that are not progressing Provide support to sales team on open orders/installs Reporting responsibilities; update order spreadsheets to track progress Work with dispatch on installation coordination and issues that arise getting service installed Assist sales team with customer service issues, billing inquires and credit requests SROs for front end serviceability Making outbound calls to customers and referral partners Using active listening to identify customer needs, concerns and complaints Problem solving to find best solution to meet customer needs Basic troubleshooting of products and services as trained Using de-escalation techniques on phone calls with customers Handle and resolving customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Following up complicated customer calls where required Being an active participant in training and learning opportunities within the company Play an active role in contributing to our "partner-centric" and "customer-centric" sales enablement culture. Lead and manage multiple projects simultaneously and work in a fast-paced environment with shifting priorities. Ensure an exceptional delivery experience for our customers Others duties as assigned Report to Director of MDU/SMB Sales Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $39,131 - $59,315 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.