Dinning Outlet (ASH) Manager

The Ash General Manager oversees the daily operations of the Iron Horse Hotel's fine dining restaurant, full-service bar, curated wine program, and banquet event space. This hands-on position requires exceptional leadership, operational expertise, and a genuine passion for creating elevated service experiences for both guests and members.

The ideal candidate will possess strong communication and financial management skills, a solid understanding of P&L, and the ability to collaborate effectively with all departments across the resort.

General Responsibilities

• Deliver exceptional service to members and guests, ensuring a warm, professional, and personalized experience.
• Maintain the elevated image and standards of the Iron Horse Hotel.
• Implement and follow training materials, policies, and service manuals.
• Lead new hire onboarding, continuous staff training, and performance coaching.
• Manage administrative tasks, including team scheduling, payroll, and labor forecasting.
• Monitor and manage inventory, place orders, and ensure availability of supplies.
• Interview, hire, and manage associates in accordance with company policies, including disciplinary action when required.
• Drive revenue growth through service enhancements, upselling, and strategic initiatives.

Key Duties & Responsibilities

Operations & Leadership

• Oversee daily operations of the Ash restaurant and some oversight of the other outlets.
• Manage opening and closing procedures, including floor plans, lighting, temperature control, and financial closeouts.
• Maintain high standards for cleanliness, safety, and hygiene across all areas.
• Monitor and manage dining room ambiance, table settings, and guest readiness.

Team & Collaboration

• Supervise and develop the service team to ensure excellence in hospitality and service delivery.
• Collaborate with the Director of F&B, Executive Chef, and other F&B leaders on menu development, waste reduction, and event planning.
• Support other Hotels outlets and departments as needed.

Guest Experience & Revenue

• Lead upselling strategies for wine, cocktails, and special menu offerings.
• Use reservation platforms effectively to optimize table turns and guest flow.
• Ensure guest feedback is handled promptly and professionally.
• Adjust offerings and operations seasonally to match guest needs and hotel activity.

Qualifications & Requirements

• High school diploma or equivalent required; higher education preferred.
• Minimum 3 years of experience as an AGM or GM in a four- or five-star environment.
• Proven success in managing high-volume, upscale food and beverage operations.
• Strong knowledge of fine dining service, wine sales, and luxury guest experience.
• Computer proficiency (Microsoft Word, Excel); familiarity with Aloha a plus.
• TABC and Food Handler Certifications required.
• OSHA Hazard Communication training encouraged.

Employment Standards:

• Strong interpersonal and communication skills.
• Ability to multitask effectively.
• Neat, well-groomed appearance.
• Adhere to uniform standards, including slip-resistant, enclosed-toe footwear.
• Ability to understand written materials.
• Proficient in speaking, reading, and writing in English.

Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina, and agility to perform essential duties.
• Ability to occasionally lift or move up to 25 pounds.
• Regular walking, sitting, and ascending/descending stairs.
• Adhere to all company safety and security policies.
• Report accidents, injuries, or unsafe conditions to supervisor immediately.
• Strong problem-solving skills and ability to work independently.
• Maintain a clean, safe, and environmentally responsible workspace.
• Ability to work effectively with team members and contribute to a collaborative work environment.

This job description outlines the primary responsibilities and expectations for the Ash Outlet Manager. However, it is not an exhaustive list and may include additional duties as required by the management team to ensure a high-quality guest experience.

Team Player - Works well as a member of a group
Leader - Inspires teammates to follow them
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization