RESEARCH SYSTEM ADMINISTRATOR #00070316

Informational Technology- Research Support Solutions

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us.

This is a professional, exempt, Information Technology position responsible for design, implementation, management and support of Linux workstations, and research instrumentation and devices. The successful candidate will analyze, document, install and maintain operating systems and servers, storage systems and other physical and software systems supported by the IT department. Providing excellent face-to-face technical support to both internal and external constituents is required. Due to the rapid change in this field, remaining current with emerging IT trends related to research computing and research support is expected. The successful candidate for this position will work well under pressure and maintain professional composure during high stress events. Outstanding communication skills are required.

Essential Functions

• Responsible for design, implementation, management and support of complex operating systems/platforms being supported
• Analyzes, documents, installs and maintains operating systems and servers, storage systems and/or other systems supported by the IT department
• Provides technical support to internal constituents. Stays current with emerging trends
• Provides Linux Workstation Environment configuration, implementation and support
• Builds HPC desktop Windows and Linux machines
• Tier 2 and Tier 3 windows workstation environment support
• Provides research instrumentation and workstation support configuration and maintenance
• Provides High Performance Computing cluster configuration, implementation and support
• Troubleshoots field hardware and software and helps users find solutions to their research technology challenges
• Consults with users for building non-standard machines such as HPC desktops to meet their workstation needs
• Supervises a small number of students, including coaching and mentoring, assigning tasks, approving timesheets, etc. May make hiring and salary recommendations students who work directly with this position
• Additional tasks as needed

Non-Technical Responsibilities

• Work well in tightly integrated team environment
• Provide excellent customer service
• Communicate effectively through verbal and written mediums
• Develop and present ideas, solutions, and various reports, both formally and informally
• Mentor fellow team members
• Provide user support and training

Technical Responsibilities

• Consult with researchers on appropriate computing system design to meet the defined need
• Provide user support and training
• Documentation and training, including producing documentation on system use, configuration, and procedures
• Working with and training other group members as appropriate
• Training end-users through seminars and presentations or responding to end-user requests for assistance
• Answer end-user problems and questions
• Advise and direct student workers as an integral part of the team

In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific technologies/software/equipment.Candidates must be US Citizens, Lawful Permanent Residents, or be able to gain clearance to access export-controlled information. The University is not able to provide Visa Sponsorship for this position.

• Working knowledge of or proven capability to quickly learn programming language(s), operating systems, direct access techniques, remote processing and virtual systems to be utilized/supported within the hiring operating unit
• Experience with Linux Configuration Management (ie, Puppet, Ansible, Chef)
• Knowledge of the theory, principles and practices of Operating systems, networking and applications and their interoperability and the supporting infrastructure
• Security minded and commitment to continued professional development to stay current with security best practices
• Ability to research, quickly identify and correct problems (debug) using system utilities / diagnostics
• Familiarity with systems analysis procedures and techniques
• Bachelor's degree in a STEM field or equivalent combination of education and experience
• Curiosity and tenacity for solving complex problems in disparate systems
• Good customer service skills and the ability work well with a variety of users
• High standards of work deliverables
• Extensive knowledge (and preferably support) of Windows and Linux systems
• Self-motivated and can work effectively without supervision
• Excellent communication skills with a variety of users and technical experts

Candidates possessing one or more of the following qualifications will be given preference:

• Experience with multi-system integration.
• Cloud Administration experience or certifications.
• Knowledge of a variety of computing hardware and research and engineering software
• Detail oriented mindset in collection of vital details of the supported systems
• Familiarity and experience working with the following software and operating systems:
  • Data collection tools
    • Various engineering software (Matlab, Abacus, Ansys, Solidworks, etc)
    • Various versions of Windows
    • Linux (Debian, Redhat)

The anticipated hiring range for this position has been established as $52,916-$83,304 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 9E, 10, OR 11
University Title: SYSTEM ADMINISTRATOR- ENTRY, SPECIALIST, OR EXPERT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

KUMMER COLLEGE
Established in 2022, The Kummer College serves as a pathbreaking model for social impact, technology transfer, and interdisciplinary collaboration within a future-oriented STEM-focused university. Supported by the Kummer Institute Foundation at Missouri S&T, this unique college integrates key academic, co-curricular, and administrative activities related to technology commercialization, business innovation and entrepreneurship, systems thinking, and economic development. Within The Kummer College lives several departments: Department of Business and Information Technology (BIT), Department of Economics, Department of Engineering Management and Systems Engineering (EMSE) and Kummer Student Programs.

COLLEGE of ENGINEERING & COMPUTING (CEC)
Missouri S&T's College of Engineering and Computing is the largest of three colleges at S&T, accounting for approximately 80% of the total enrollment (about 4,500 undergraduates and 800 graduate students). The college includes more than 170 ranked faculty members who serve in 16 undergraduate programs, all with master's and doctoral equivalents organized into nine academic departments. The college recently added a bachelor's degree in biomedical engineering and a Ph.D. in bioengineering, both starting in fall 2024. Missouri S&T, supported by the College of Engineering and Computing, is nationally recognized for its career outcomes and ROI.

COLLEGE of ARTS, SCIENCES, & EDUCATION (CASE)
The College of Arts, Sciences, and Education is a catalyst of innovation, creativity, and discovery, where students and faculty work side-by-side to create and share knowledge and understanding. From arts and humanities to the natural and social sciences, the College of Arts, Sciences, and Education has a program for everyone. The College of Arts, Sciences, and Education (CASE) is made up of eleven units including Air Force ROTC, Army ROTC, Arts, Languages and Philosophy, Biological Sciences, Chemistry, English and Technical Communication, History and Political Science, Mathematics and Statistics, Physics, Psychological Science, and Education. The college is home to over 90 tenured/tenure-track and 44 non-tenure-track faculty members. CASE offers more than 85 different academic options including certificates, minors, bachelor's, master's, and doctoral degrees.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.