Business Support, Facilities Support

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Job Title

Facility Experience Lead

Job Description

Facility Experience Leads will report directly to Senior Facility Manager. As a lead, you will have oversight of housekeeping vendor contract for a specific site (airport, corporate headquarters and/or other facilities) to ensure vendor is cleaning facilities to meet client satisfaction. You will also be responsible for working with the airport authority to correct any deficiencies in the facility. Program deliverables and activities will be aligned in accordance with mission and goals of the organization.

Essential Duties and Responsibilities

• Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of Janitorial services
• Managing work order management software capabilities for program reporting
• Detailed knowledge of site Managed Service Agreement (MSA), Scope of Work (SOW) and Key Performance Indicators (KPI)
• Regularly conduct audits on all services provided to ensure performance measures are being maintained
• Leading daily, weekly and monthly governance meetings focused on driving and reporting on Janitorial service performance
• Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions on services
• Implementing and managing changes and interventions to ensure project goals are achieved
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks
• Ensuring an adequate supply of consumables/materials and service for the proper operation of services through PO process support

Measurable Objectives

• Safety Compliance
• KPI Compliance
• Client Customer Satisfaction Survey
• Multiple Training Programs

Understanding of Environmental Health & Safety

• OSHA, State, and Local Regulatory Compliance
• HAZMAT (Hazardous Material) Compliance
• Commodity Resource Management
• Environmental Compliance Initiatives
• ISO Compliance
• Environmental Emergency Response
• Ensure 100% Employee Safety Training Compliance
• Perform Timely Safety Incident Reporting and Monitoring
• Maintain "0" Recordable and Lost Work Day Case Injuries
• Utilize Pre-Task Planning Methods Personnel Management
• Coordinate Employee PTO/Vacation Scheduling and Coverage

Skills and Qualifications Requirements

• Maintain compliance with JLL's policies and procedures
• Provide day-to-day direction to our janitorial vendor including updates on performance, coordinating activities, checking on quality and work progress
• Develop and maintain good working relationships across all levels of the organization
• Develop and maintain positive relationship with the Delta Corporate Real Estate, Delta Operations, JLL and janitorial vendor teams

Physical Demands:

• Lift and move items up to 25 pounds each
• Must be able to stand/walk for up to 10 hours
• Walking in and around Industrial areas in facilities that can be over a mile in length
• Ability to work in environments that may be noisy, dimly lit, unheated, not air-conditioned

Required Knowledge, skills and ability's

• 2+ years' experience with Facility or Janitorial/Housekeeping Administration.
• Proven experience as a Program Manager or other managerial position
• Outstanding leadership and organizational skills - collaborative style needed
• Superior customer service skills and orientation.
• Excellent communication skills
• Excellent problem-solving ability
• Ability to maintain professionalism at all times under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient written, verbal and people skills.
• Excellent knowledge of MS Office, Excel Spreadsheets, PowerPoint presentation creation and administrative reporting.
• Working knowledge of program/work order management software. Experience with Corrigo and/or 4insite is a strong advantage.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.