Community Program Liaison

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Community Program Liaison

Behavioral Health Services - SUD Team

Hourly Pay Range: $26.61 - $39.91

Closing Date: 9/24/2025 or upon receipt of the first 50 applications

Job Summary: The Community Program Liaison will work with the SUD (Substance Use Disorder) team in creating new process flows and technical assistance for providers. This position will work within the Electronic Health Record making sure consumers are in the appropriate level of care. The Community Program Liaison will interact with consumers and contracted agency providers, on the phone, email, and face to face. This role will attend community events and complete special projects as assigned.

Essential Responsibilities:

• Develop, coordinate, and participate in measures to monitor quality of services provided by the Community Access to Recovery Services (CARS) community-based programs, including audits and reviews of documentation to match grant requirements.
• Work closely with contracted providers to ensure their clinical, technical, and programmatic needs are met. Provide training and phone support as needed.
• Work collaboratively with different departments within Behavioral Health Services (BHS) and CARS as well as with our provider network on identifying and supporting process improvements for the SUD system of care.
• Participate in Milwaukee County's vision of being the healthiest county in Wisconsin by achieving racial equity. This can include attending trainings, helping to ensure documentation reflects equity, incorporating equity into programming, and reviewing consumer care.
• As needed, assist with grant fidelity as it relates to programming, data, and incorporating ideas around social determinates of health.
• Work within a team to create audit tools and complete audits on different programs. Report out on audit findings in person or virtually on Zoom or Microsoft Teams.
• Attend Community events that the SUD system of care is involved in.
• Assist providers and BHS operations such as the fiscal team in completing error corrections and other means necessary to keep medical and fiscal record keeping accurate in a timely fashion.
• Work closely with programmatic leadership to participate in Utilization Management and Utilization Review activities to ensure clients are receiving the right level of care, for the right amount of time, and are referred to other services and/or discharged as needed.
• Assist program leadership in organizing, attending, and running provider meetings that are held on both a routine and ad hoc basis for programmatic oversight, collaboration, and training.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a valid Wisconsin Driver's License.
• Possession of a Bachelor's Degree or higher in Human Services or a Related Field.
• At least three (3) years of experience with mental health and/or substance use disorders.
• Knowledgeable of federal, state, and county regulations relation to the provision of behavioral health services.
• Understanding of supportive services such as Community Support Programs, Targeted Case Management, Comprehensive Community Services, and substance abuse treatment programs.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.